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Lead Operations Representative - Potential Loss Accounts and Data Entry Support Services

Bank of America

Bank of America

Customer Service, Operations
San Antonio, TX, USA
Posted on Friday, November 10, 2023

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description:

Individual contributor responsible for the day-to-day performance of Bank Operations for the Military Banking Overseas Division (MBOD). Major functions of this position are high risk and includes the daily processing of:

  • Potential Loss account Files- Responsible for the daily processing of charged off accounts and submission of bad debt files to the DFAS.

  • Incoming chargebacks received from the Federal Reserve Bank. Responsible for the daily processing of transit checks that have been deposited into Community Bank account that have been returned to us from the Federal Reserve Bank.

  • Back up support for IM/ST/FMS Data Entry processing- Responsible for the daily input of data entry worksheets for the following: IM (checking accounts), ST (Savings accounts), and FMS (general ledger).

Additional responsibilities include examining and responding to branch research requests. The preparation of general ledger and customer entries.  Responsible for identifying, escalating any risk factors and/or suspicious activity on all functions and transactions.


  • Previous experience with Bank Operations, Accounting, Research, or Numerical Data Entry

  • Must have strong 10-key skills

  • Must be critical-thinking and problem-solving skills

  • Detail-oriented and adaptable to change while receiving regular feedback

  • Self-motivated, people oriented team player

  • Effective verbal, written, and interpersonal communication skills

  • Ability to meet critical deadlines and strict quality standards by prioritizing daily work

  • Proficient in Microsoft Word, Excel, and Outlook


  • Possess knowledge of Fidelity application

  • 1-2 years of experience Backroom Operations in the Banking/Financial industry

  • Knowledge of OnBase, and Encore! applications


1st shift (United States of America)

Hours Per Week: