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AML Operations Control Analyst - Bilingual (Spanish)

Bank of America

Bank of America

IT, Operations
Addison, TX, USA
Posted on Thursday, February 1, 2024

Job Description:

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment. Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.
Job Requirements – Required Skills
• Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
• Ability to tactfully handle customer concerns
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
• Excellent verbal and interpersonal communication skills
• Bi-lingual Spanish

Shift:

1st shift (United States of America)

Hours Per Week:

40