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Operations Analyst Markets - Global Operations

Bank of America

Bank of America

This job is no longer accepting applications

See open jobs at Bank of America.
IT, Operations
Charlotte, NC, USA
Posted on Wednesday, February 7, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is responsible for providing standard research, reporting and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives and over-the-counter derivatives across multiple lines of business. Duties are carried out under general supervision, following established procedures. These individuals may assist more experienced teammates.

• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts standard analyses using established techniques; including transactions that require special handling and/or exception handling
• Explores methods to enhance processes, further reduce risks and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports; may liaise with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• May assist in ad-hoc projects, new processes or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

Required Skills:

• An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.
• Strong organizational and time management skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.
• Self-motivated individual who demonstrates and encourages collaboration within and beyond his/her team, demonstrating strong teamwork ethic whilst building relationships.
• Excellent attention to detail and minimal history of errors. Holds self and others accountable for high performance standards.
• Logical approach to problem solving; strategic thinker/intellectually curious.
• Continuous learner with a desire to become a subject matter expert within the team.

Desired Skills:
• Experience working in a financial institution in an Operations environment supporting OTC and/or FX or other institutionally traded financial products.

Previous client servicing interaction/Focus on customer delight.

• Problem Solving
• Presentation Skills
• Microsoft PowerPoint & Excel
• Collaborating
• Active Listening
• Organization
• Multitasking

Line of Business Description:

An exciting opportunity to join the GFX Operations CashProFX Client Servicing Team.

The role entails analysis and ownership of a wide variety of FX (Foreign Exchange) operational processes in a challenging and fast paced environment, ensuring sustained proficiency and accuracy for all tasks; responsible for onboarding, training, demonstrations, query resolution and escalations relating to the clients confirmation and settlement of their Foreign Exchange transactions within the CashProFX application. Communication by phone and email is required while providing exceptional customer service to both client and internal service partners. The role also involves the investigation of unsettled transaction and any related break management for CashProFX clients. This role provides a fantastic learning opportunity and exposure to front to back processes such as; Trading/Sales, Technology, Client Onboarding and more.


1st shift (United States of America)

Hours Per Week:


This job is no longer accepting applications

See open jobs at Bank of America.