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Assistant Vice President , Client Service Associate - Global Banking Operations

Bank of America

Bank of America

Customer Service, Operations
Mumbai, Maharashtra, India · United States · Remote
Posted on Wednesday, April 17, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

  • ·8-10 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience).

  • Knowledge of treasury and cash management services to provide advisory services to clients.
  • ·Good interpersonal and problem solving skills; Strong persuasion/ client management skills.

  • Good verbal and written communication skills are essential for this role.
  • Ability to thrive on challenges, work in high pressured environment and meet tight deadlines.
  • Good time management skills, Strong team player with good work ethics.
  • Ability to work independently as part of an elite team.
  • Attention to detail, Highly organized, Adapts easily to change.
  • Takes personal ownership and accountability of the work assigned.
  • Ability to build strong client relationships alongwith a proactive approach.
  • Friendly outgoing personality to deal with clients / business partners
  • It will help to have an Operational Excellence mindset.

What you can expect

What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth.

This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc

So, What would you like the power to do?

What you will do

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

  • Manage the day to day servicing enquiries of Pan India clients.
  • Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
  • Undertake regulatory remediations and ensure closures within designated timelines
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.
  • Periodic analysis of client enquiry statistics to identify trends and recurring issues.
  • Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
  • Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
  • Be the client’s trusted advisor and provide proactive services including commercialization of new solutions, etc
  • Need to use high level discretion to understand client’s requirement and escalate as appropriate
  • Provide back up support to other Client Services Advisor and be a team player
  • Deliver a world class client experience.