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Vice President, Project/Program Manager, Global Markets Operations

Bank of America

Bank of America

Posted on Friday, June 7, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!


This role provides an excellent opportunity to build an extensive network across operations; requiring interaction with front office, support operations and technology.

The responsibilities of the successful candidate will include participating in and/or ownership of the following functions:
• Work with Legal, Compliance, Senior Business Sponsors and Technology teams to derive regulatory and business requirements and produce detailed technical requirements.
• Work with internal parties including Business Sponsors, Legal & Compliance, Operations and Technology.
• Represent BofA on relevant industry forums where necessary.
• Identifying and managing project risks and issues
• Maintain and publish project documentation
• Running working groups as required
• Assisting with the implementation of large market mandatory and regulatory projects
• Documentation of business scenarios and review with business stakeholders
• Input into acceptance testing scenarios in line with testing strategy where applicable
• Participating in the continuous improvement of processes and quality standards.

Additional Responsibilities:
• Communicating, influencing and negotiating to obtain or leverage necessary resources
• Integrating knowledge of end-to-end business process into program planning and decision making
• Encouraging the identification, escalation and timely mitigation of work stream and program risks
• Performing reviews of work streams and supporting technology activities


Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
∙ Excellent communications skills and ability to present to an audience
∙ Ability to work under pressure in a team environment
∙ Ability to liaise with all levels of the firm and people with different experiences and backgrounds
∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
∙ Previous experience within a client service team with particular focus on DMA and OTC settlement
∙ Knowledge of Operational Risk, Client Money Protection and Funding

Candidate Qualities:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world