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AML Refresh Ops - Ops Sr Analyst MKTS

Bank of America

Bank of America

IT, Operations
Posted on Friday, June 7, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.

Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records.


  • Maintains accuracy of client portfolio using internal and external comparison tools
  • Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
  • Explores methods to enhance processes, further reduce risks, and boost client experience
  • Partners with colleagues on the trade and sales support teams, as well as external agents
  • Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
  • Escalates potential risks and exposures to manager in a timely manner
  • Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
  • Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
  • Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.

Required Qualifications:

  • Two or more years of financial services experience
  • Excellent verbal and written communications skills
  • Documented experience performing in a process-oriented production environment that changes periodically
  • Familiar with MS Office Suite (Excel/Word/Outlook/Access)
  • Work in a team environment
  • Organize work, prioritize tasks and handle multiple assignments simultaneously
  • Successfully meet tight deadlines while ensuring data accuracy and integrity
  • Work and execute with minimal supervision or remote management

Desired Qualifications:

  • Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience


  • Data Collection and Entry
  • Recording/Organizing Information
  • Attention to Detail
  • Critical Thinking
  • Research
  • Fraud Management
  • Risk Management
  • Interpret Relevant Laws, Rules, and Regulations
  • Quality Assurance
  • Problem Solving
  • Adaptability
  • Customer and Client Focus
  • Prioritization
  • Result Orientation
  • Written Communications


1st shift (United States of America)

Hours Per Week: