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GLM Data Quality Testing Manager

Bank of America

Bank of America

Data Science, Quality Assurance
Charlotte, NC, USA · Fort Worth, TX, USA · United States · Remote
Posted on Wednesday, June 19, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
The Sampling and Test Development Manager assists with the development, maintenance, quality assessment and sample execution of tests. This role ensures that testing comprehensively covers key requirements of applicable laws, rules, and regulations and is accountable for ensuring we are leveraging automation in all work under development. The Sampling & Test Development Manager may contribute as a manager responsible for providing leadership direction to attract, assess, develop, motivate and retain a small team, or may act as an individual contributor. This role may manage Sampling or Test Development, Quality Review, Sample Execution or a combination of these disciplines.

Key responsibilities:
The Sampling & Test Development Manager is responsible for implementing and driving the data acquisition strategy for the Testing Control and Sampling Environment and/or overseeing with the development and maintenance of quality tests. The role may also have responsibility for quality reviews or the delivery of samples for execution. This role ensures the function accurately and effectively measures and monitors the delivery of quality tests and samples follows all requirements of EIT standards, policies, and procedures. This role may also assist in developing and updating routines, strategies and operational guidelines for overall use by Independent Testing and our partners. This role partners with the Chief Testing Officer and other EIT functional leads to effectively define a data acquisition strategy and sampling environment, obtain requirements to design efficient and comprehensive tests, and maintain quality standards throughout the process.

This role may manage different levels of staff with varying technical backgrounds and must ensure that team has the necessary skills to complete the functions assigned. Responsibilities of the role also include ensuring consistent quality of activities, processes and outputs by establishing effective review practices across teams.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.


  • Adaptability
  • Attention to Detail
  • Collaboration
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Data Collection and Entry
  • Influence
  • Interpret Relevant Laws, Rules, and Regulations
  • Issue Management
  • Reporting
  • Application Development
  • Automation
  • Business Intelligence
  • Data Privacy and Protection
  • Data and Trend Analysis

Team Overview
Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities they build address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing their activities, GRA and EIT drive innovation, process improvement and automation.

Role Overview
The Data Quality Testing Manager is accountable for the Global Liquidity Management data quality testing portfolio and oversees all aspects of the testing life cycle including test development, test execution, and results aggregation/dissemination. This role entails managing a portfolio of tests used to provide timely, useful, and actionable independent insight on the operational health of Bank of America’s processes. This role is essential to the Bank achieving its commitment to process excellence and provides a unique opportunity to shape how the Bank manages its operational risk.
We are seeking candidates with expertise in process and operational excellence, but this does not need to necessarily be in a Financial Institution and could be in manufacturing, logistics, etc. Candidates should also possess subject matter expertise in Regulatory Reporting and transaction and conformance testing.
The Data Quality Testing Manager collaborates with process owners in the Front Line Units and Control Functions (FLUs/CFs) to understand their processes, identify risks to successful execution, and prioritize/plan for the development of methodologies (e.g., models, analytical tools, and testing scripts) used to evaluate the effectiveness of processes and controls, and adherence to applicable Laws/Rules/Regulations, policies, and procedures.
This role requires partnering effectively with Front Line Units and Global Compliance Operational Risk (GCOR), as well as various teams within GRA/EIT who provide operational, data sourcing, and technology infrastructure support. The outputs of the methodologies will be used to drive process improvements and timely detection of errors.
The Data Quality Testing Manager provides data testing oversight, resource management, and escalation/resolution of test execution issues, as needed, to ensure timely, complete and seamless execution of data quality tests.
The role requires critical thinking and willingness to dig into the details of both existing and new methodologies to ensure they are fit for purpose. The candidate must be a strong communicator and able to effectively explain the rationale and details of the methodologies to a broad set of audiences that include key senior stakeholders across the Bank, as well as auditors and regulators.

Required Education and Experience

  • Bachelor’s degrees or above in fields including but not limited to: Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, Business Administration
  • 7-10 years minimum experience in regulatory reporting, data, compliance, or risk functions

Required Skills

  • Adept at detecting and remediating organizational / process weaknesses and deficiencies
  • Feels ownership and accountability for delivering high quality work, able to balance multiple priorities and meet strict deadlines
  • Strong written, verbal, presentation creation and delivery skills
  • Well organized with attention to detail
  • Ability to manage teams to deliver high quality work in a timely manner
  • Willing to challenge the status quo and with a track record of driving change
  • Experience implementing process improvements and automation
  • Intellectual curiosity
  • Strong data quality mindset
  • Advanced Microsoft Office skills

Desired Skills and Experience

  • Experience applying quantitative methods such as modelling, data analytics, machine learning, and statistics to develop business solutions
  • Programming skills (e.g., Python) and solid understanding of Software Development Life cycle principles
  • Knowledge of financial services industry and related regulations
  • Digital fluency


1st shift (United States of America)

Hours Per Week: