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Consumer Product Strategy Manager I

Bank of America

Bank of America

Product, Operations
Posted on Wednesday, July 10, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary:

Our mission is to help our product teams develop amazing products that make our clients’ financial lives better AND protect our customers from fraud and scams. If you share that passion and are looking for a high profile, strategic role then we have a great opportunity for you. We are investing in world-class solutions to protect our clients from fraud and we are searching for the right leader to help drive that transformation! We are seeking an experienced fraud leader who can champion the design and development of fraud controls for new products and initiatives. Successful candidates will have deep fraud expertise, creative problem solving, and a digital-first focus. They will also need strong collaboration and influencing skills and leverage those to ensure there is ongoing strategic engagement between the Product organizations and the Client Protection (Fraud) organization.

As a Fraud Strategic Enablement leader, you will:

- Partner with Product leaders and experts to understand the strategic goals of the product teams

- Drive partnership and collaboration between the fraud organization and product leaders

- Develop routines to stay informed of ongoing and emerging fraud trends within Bank of America and the industry

- Lead the fraud risk and impact assessment of new products, initiatives, and functionality

- Design end to end fraud defense/controls for new consume and small business banking products

- Act as the Fraud Risk Champion and approve the fraud controls for major new initiatives and processes

- Ensure the business is protected, customer experience is optimized and Client Protection’s (Fraud) readiness

Required Qualification:

- Proven track record of being able to drive projects from idea to execution

- Strong strategic thinking and problem solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)

- Ability to work across organizational lines to drive results

- Ability to influence effectively at executive levels

- Prior experience in developing policy and/or technology requirements for initiatives

Desired Qualification:

- Prior experience in Fraud Strategies, Digital Risk, Authentication, New Acct Openings, or other related risk fields

- Experience in Six Sigma, Lean, Agile, JIRA

- Prior experience leading strategy or initiative development in a digital context (product development, etc.)

- Prior consulting experience

- 4 Year college degree


  • Analytical Thinking
  • Data and Trend Analysis
  • Fraud Management
  • Prioritization
  • Talent Development
  • Business Analytics
  • Critical Thinking
  • Data Visualization
  • Decision Making
  • Presentation Skills
  • Collaboration
  • Conflict Management
  • Innovative Thinking
  • Issue Management
  • Oral Communications


1st shift (United States of America)

Hours Per Week: