If you're looking for a career change or you're in search of talent...

Explore New Job Opportunities Here

Business Analyst, Information Security

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts

Boston, MA, USA
Posted on Monday, March 4, 2024

Ready to help us transform healthcare? Bring your true colors to blue.

The Business Analyst, Information Security works within the End User Behavior & Analytics (EUBA) Team & will be the primary technical and operational point of contact for the full stack of core reporting, user training, simulations and metrics related to their activities. This BA will understand the nuances of how this service is being used to support the leadership decision making process as well as its technical capabilities, always striving to keep them aligned. This role continually looks to the business to help articulate the creative ways the information can be used to demonstrate the current state of our information security program effectiveness as it relates to the threat landscape and our environment. This person is also responsible for executing the strategic vision and for realizing the roadmap for implementing new features and functionality associated with this service.

Key Accountabilities:

  • Experienced project manager and business analyst
  • Expertise in Information security governance and operating in a standard framework methodology.
  • Experience in working with specific EUBA and Learning Management Systems and tools as well as the metrics and proof of delivery.
  • Understands, develops, and delivers meaningful dashboards and reports to a wide audience demonstrating our current program state and adherence to framework standards.
  • Understand business needs and adjust or develop new processes to efficiently provide excellent service and value to the consumers of this information.
  • Use the information generated by our governance tools to assist in driving awareness and change to stakeholders.
  • Develop standard operating procedures and other appropriate documentation to enforce quality and consistency of the services this team provides.
  • Prepares, evaluates, and presents solutions and makes recommendations to stakeholders.
  • Audit Committee and Risk Committee project management and support, including timely development, review, approval, and delivery of Audit Committee materials.
  • Maintains integrity and quality of data by understanding workflows.
  • Draws upon advanced technical skills, including programming and/ or query skills and business intelligence tools.
  • Translates business needs and requirements into technical specifications.
  • Creates reports and dashboards that track multidimensional performance against division or department goals.
  • Expertise in data visualization, with ability to display key results including use of control charts, failure rates, trends, and graphs.
  • Responsible for routine and ad hoc dissemination of key information to stakeholders.
  • Evaluates utility of reporting methods and visual representations to communicate effectively through data.
  • Ability to convey insights and guides others during the design process.
  • Prepares documentation of SOPs, methods, metric development, and report production processes.

Background and Experience

  • Bachelor’s Degree required
  • Strong experience demonstrating analytical, financial, qualitative, and quantitative skills.
  • 5-6 years of experience advanced technical skills computer skill and/or education in Technology, Computer Science, Coding, or related field required.
  • Experience in data management and analytic tools and techniques.
  • Experience in report writing, analytics, visualizations, dashboard creation, and development.
  • Project management experience
  • Strong MS Office Skills


Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above



Time Type

Full time Salary Range: $120,060.00 - $146,740.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.