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Sr. Project Manager, Scrum Master

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts

Product, Operations
Boston, MA, USA
Posted on Tuesday, March 12, 2024

Ready to help us transform healthcare? Bring your true colors to blue.

What We Need

The Senior Project Manager, Scrum Master will be responsible for supporting complex projects/products and programs using pre-existing knowledge, skills, templates, and expertise in various organizational and implementation methodologies. They will support all phases of the project/product lifecycle using project/product management practices. This position is responsible for concurrently managing multiple projects/products with multiple teams across multiple business areas in a matrixed reporting structure.

This role is eligible for our Flex persona.

Your Day to Day

  • Delivers multiple complex projects/products (and sometimes programs) that impact multiple business areas.
  • Manages timeline and financials along with risks, issues, decisions, and changes.
  • Manages risk/issue escalations and drives resolution.
  • Manages resources in a cross-functional matrixed environment. Is responsible for executive level reporting and communication.
  • Mentors other PMs and contribute to the project/product management discipline or other process improvements.
  • Focuses on the needs of the team and ensures value is provided to the customer.
  • Establishes clear boundaries in which the team can work. Assists with removing roadblocks and manages the process and culture to ensure team progress and continuous improvement.
  • Mentors the team with Agile knowledge to ensure Scrum and other relevant methodologies are understood and applied.
  • Helps the Product Owner enact effective backlog grooming techniques; facilitate sprint planning, daily scrum, and sprint retrospectives; produces sprint burndown and other metrics.
  • Liaises with architecture and operations when there are dependencies to systems and infrastructure.

*This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking for:

  • Demonstrated experience managing multiple time-sensitive, complex projects, involving multiple stakeholders and/or external vendors.
  • The ideal candidate would be:
  • Comfortable with managing strong personalities and external vendor relationships.
  • Experienced with technical projects, with an understanding of APIs, development, etc.
  • Strong (target 10 years) with standard PM functions, such as SOW management, finance tracking, reporting.
  • Experience with technology operations process and terminology for methodologies supporting business and technology collaboration, intake documentation, and/or handoffs; experience with project scoping, requirements, and user stories preferred.
  • Demonstrated experience managing projects/products using both traditional waterfall and agile/sprint methodologies.

What You Bring:

  • 8+ years of demonstrated project management experience, including technical cloud-based vendor integrations. Healthcare industry experience is preferred.
  • BS/BA in Computer Science, IS, Business or equivalent required.
  • Expert skills in development of user stories, Jira, and Confluence management.
  • Proficiency for project management skills, Agile processes, quick learning capability, self-starter, and good communicator.
  • Demonstrated ability to quickly learn new processes, systems, etc.
  • Healthcare experience with strong coaching, collaboration, enablement and listening skills.
  • Project Management Professional (PMP) or Certified Scrum Master (CSM) preferred.

What You’ll Gain:

  • This is a high-profile position in which you will have visibility into all levels of the organization and corporate strategy.
  • You will be part of the Government Regulatory Affairs (GRA) Solutions team that oversees all projects within the GRA Value Stream.
  • You will gain experience across many different domains and work on implementing the latest compliance solutions.
  • You will have the opportunity to improve your technical and professional skills via training and other opportunities within the company.

It is our mission at Blue Cross Blue Shield of Massachusetts to foster a culture that enables associates to do their best work while living happy and healthy lives. That's why we offer you a variety of ways to support your best physical, emotional, financial, and social well-being. For more information on our benefit offerings, visit https://careers.bluecrossma.org/us/en/benefits


Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above



Time Type

Full time Salary Range: $126,500.00 - $163,900.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.