About the Role

The Manager, Commercial Performance Analytics is a hands-on analytical leader responsible for developing commercial performance solutions that drive Commercial business strategy. This role blends individual contributor work with people management responsibility. leadership role with dual responsibilities for advanced hands-on technical work and direct people management.

Key Responsibilities

• Design, develop, and maintain analytical tools that track commercial performance against divisional targets.
• Develop KPI frameworks and analytical methodologies for evaluating product and commercial performance.
• Design and execute statistical analyses to measure causal impact of commercial products and programs, utilizing inferential models such as linear and logistic regression.
• Partner with Enterprise Technology (ET) team on data integration work, including requirements gathering, data validation, and managing ongoing relationships with technical teams.
• Represent the analytics team in cross-functional discussions to ensure accurate, consistent interpretation of data access Product, Commercial and Finance.
• Manage and develop analyst(s) as direct report(s), including oversight of project execution, analytical quality, and skill and career development.
• Help establish and maintain data quality checks and analytic standards across commercial datasets
• Partner with business and technical teams across the enterprise to gain access to new data sources. Lead the team's efforts to explore, validate, and learn how to utilize these data assets, including claims, underwriting, and sales data.
• Utilize data visualization best practices to translate analytical results into clear narratives, highlighting trends and actionable insights.

Qualifications (Education, Experience, & Skills):

• Education:
  • Bachelor's degree in a quantitative discipline (e.g., Data Science, Statistics, Epidemiology). Master’s degree preferred.
• Experience:
  • Minimum of 5 years of professional experience in data analytics, with experience in the healthcare payer industry is strongly preferred.
  • Direct, hands-on experience working with large-scale datasets, with direct experience handling medical and pharmacy claims data strongly preferred.
  • Demonstrated experience delivering complex analytical projects from ideation through implementation.
  • Prior experience in a formal management or senior technical leadership role is preferred.
• Technical Skills:
  • Advanced proficiency in SQL for data extraction and manipulation from enterprise data warehouses.
  • Advanced proficiency in Tableau for data visualization and dashboard development.
  • Advanced proficiency in Python, R or SAS for statistical analysis.
  • Experience in applied statistical modeling, including multivariate regression techniques for the purpose of causal inference and program evaluation.
  • Proficiency with cloud-based data platforms (e.g., Snowflake) is preferred but not required.
• Business & Interpersonal Skills:
  • Quantitative analysis skills with financial and business performance data.
  • Ability to manage multiple projects and stakeholders in a matrixed environment.
  • Ability to verbally and visually translate complex data and analytical results into clear and actionable business insights and strategic recommendations.
  • Proven ability to thrive in a dynamic environment, managing multiple projects and adapting to evolving business priorities.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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Weekly Hours

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Number of Openings Available

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.