Ready to help us transform healthcare? Bring your true colors to blue.

Position overview

The senior manager of corporate narrative and content is an important part of the corporate communications team who’s responsible for helping to tell the story of Blue Cross’ values, mission and strategy to our associates (employees). Reporting to the vice president of communications, the senior manager of internal communications works collaboratively across the organization to create a strategy for delivering our messages to associates in a way that provides the right cadence of information to the right people at the right times.

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We are committed to the relentless pursuit of high-quality, affordable health care for our nearly 3 million members. BCBSMA is rated among the country’s best health plans for member satisfaction and quality, and has led the nation in payment reform models, opioid prescribing guidelines, mental health care access, and advanced care planning initiatives.

What you’ll do

• Develop internal communications strategies that are aligned with business goals.
• Oversee editorial workload and direction across the internal communications team to create, write and edit engaging content across existing – and potentially new – channels.
• Own development of strategic content for key initiatives in the business.
• Work with the team to proactively identify messages that are important to share across the business.
• Provide oversight to ensure messaging is tied to the bigger picture, is clear, consistent, and aligned with the company’s values, mission and strategy.
• Partner with events manager and executive communications leader to make sure messaging at companywide events is consistent, relevant and connected.
• Oversee and help execute the ongoing rollout of Smart Brevity.
• Edit all internal communications content.
• Form strong relationships with other communicators across the business.
• Serve on the Crisis Response Team and partner with Enterprise Technology.
• Find ways to foster two-way dialogue with associates to better understand if/how messages are landing.
• Stay current on emerging health care news, as well as political, business, technology, security and other trends to inform and provide perspective for internal communications efforts.
• Monitor and measure the effectiveness of internal communications and make recommendations / iterate based on feedback.
• Identify opportunities to promote employee engagement and help strengthen our employee culture.

What you’ll gain

• Experience working as part of a high-performing team
• Leadership capabilities through management of a small team
• Exposure to senior leadership
• A role in a team with a fantastic culture
• A hybrid, flexible work environment
• The opportunity to gain change management experience

What you’ll bring

• 7-10+ years’ experience in internal communications or a related field (preferably in health care)
• A fresh approach to how we communicate
• Leadership experience and a previous role managing others
• Strong interpersonal skills to build healthy, collaborative, and trusting relationships throughout the company
• Outstanding writing and editing skills
• Experience conducting independent research, verifying facts rapidly, and producing communications under tight deadlines
• The know-how to handle sensitive material
• The ability to lead while also prioritizing work in a complex, fast-paced environment
• Capability to do the work and coach others who are collaborating across the business
• The willingness to be adaptable and flex as priorities shift

#LI-HYBRID

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Time Type

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.