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Senior Manager, Internal Communications-Hybrid Role

Bright Horizons Family Solutions

Bright Horizons Family Solutions

Marketing & Communications
Newton, MA, USA
Posted on Friday, August 11, 2023

This role is a hybrid role based out of Newton, MA.

Bright Horizons is looking for a Senior Manager of Internal Communications to join our growing Internal Communications team! Reporting to the Director of Internal Communications, you will play a critical role in supporting strategic internal communications aligned with our key internal stakeholders. As a key member of the team, you will be a contributor to our broader goal of continuing to be a culture that leads with passion, purpose and possibilities and our HEART principles.

What makes our team great: Our internal communications team truly lives by our HEART Principles (Honesty, Excellence, Accountability, Respect, and Teamwork) with a team culture that encourages each teammate to bring their whole selves to work. If you are looking for a team that embraces new ideas and encourages you to tap into your passion to build a career of purpose, this is the team to join!

In this role, you will work directly with internal clients to develop and execute internal communications strategies and solutions that will directly impact the people and culture within Bright Horizons. You will provide communications expertise, support, consultation, and guidance to partners. You also will excel at working collaboratively with leaders and cross-functional colleagues alike and consistently deliver high-quality work even under time constraints. You should be a strategic, strong communicator, and creative thinker. Attention to detail, ability to remain flexible in a fast-paced environment, and organizational skills are critical. To be a successful team member, you must be comfortable having a high level of independence and ownership of projects and relationships. Responsible for project management of internal communications initiatives and assignments that vary in scope. You independently research, write, and edit internal communications pieces shared through a variety of channels, including our FORTUNE Great Place to Work application. As the Senior Manager of Internal Communications, you should be a passionate advocate of Bright Horizons’ mission and culture with a passion for telling great stories.

What you will do:

  • Partners with various internal stakeholders to identify strategic communication objectives and translate them into internal communications plans.

  • Plans and writes materials and collaborates with team members and partners across organization to ensure alignment, including key messages around various topics.

  • Ensures effective delivery of key messages to targeted employee audiences.

  • Plans, tracks deliverables and approvals, identifies potential conflicts, and interfaces with own team and outside teams to execute work.

  • Ensures that projects support and align with internal communications plans and strategies, follow Bright Horizons corporate brand guidelines, and maintain consistency with communications standards.

  • Uses data to design targeted and high-impact communication campaigns that increase business alignment, commitment, and team spirit, with a focus on continuity and scalability.

  • Creates content that supports various vehicles and needs, including the FORTUNE Great Place to Work application.

  • Supports other internal communications priorities in the business as needed.

What you bring:


Bachelor's Degree required, preferably in in Communications, English, or Journalism


5-10 years of relevant and progressively more responsible communications experience, to include internal communications work required.

Relevant experience would be considered in lieu of applicable degree

Additional Job Requirements

  • Strong understanding of business needs and how to leverage communications to support business objectives.

  • Excellent written and verbal communication skills; writing sample may be required.

  • Must always come from a place of positive intent and share Bright Horizons’ values.

  • Strong analytical, organizational, and advanced project planning skills with a proven track record of execution.

  • Strong knowledge of various communications vehicles to include both current and emerging technologies.

  • Measures success through a data-driven approach.

  • Proficiency in Microsoft Suite a must.

  • Experience in Firstup a plus.

  • Experience in Adobe Creative Suite a plus.



Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).