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Client Services Director (Remote)

Bright Horizons Family Solutions

Bright Horizons Family Solutions

Customer Service
California, USA
Posted on Thursday, December 21, 2023

The Director of Client Services' responsibility is to build new relationships and prospects that will result in new clients. This role requires a strong sales professional to grow our client base.

What you will do:

  • Develop and manage a geographic sales territory or portfolio of accounts

  • Develop a detailed Annual Territory Account Plan and manage to it consistently and effectively throughout the year, making necessary and continuous strategic adjustments and updates.

  • Represent Bright Horizons services in the marketplace

  • Secure new business to attain individual sales goals and team/business unit growth objectives

  • Proactively identify and contact prospects to develop a substantial new business pipeline, and close business

  • Ensure a deep understanding of each prospect's ongoing business strategy, aligning Bright Horizons services to that strategy to effect the sale

  • Create urgency and interest in purchasing decisions through senior-level engagement at prospect accounts

  • Effectively manage the process of developing financial proposals, presentation materials, business case information and other supporting collateral, during the selling cycle

  • Provide leadership and direction to sales pursuit team and supporting resources in consulting, account management and other functions

  • Work closely with operations and finance to ensure smooth implementation upon sale

  • Consistent and accurate use of Salesforce

  • Meet or exceed quota

What we hope you will bring to the role:


  • Bachelor's Degree or Associate’s degree


  • 7 years of relevant sales experience preferred

  • Proven relevant experience selling to seasoned executives in large organizations

  • Strong outbound prospecting skills

  • A strategic approach to a sale

  • Strong analytical, organizational and management skills

  • Strong written and verbal communication skills

  • Exceptional decision-making, prioritization, problem solving and time management skills required

  • Ability to travel 10-25% of the time

  • Ability to work well in a collaborative environment

  • Ability to communicate the values and mission of the organization and full range of services offered by Bright Horizons

  • Region: West

Compensation Range:

The annual salary range for this role is: $115,000 - $150,000.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus child care discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.


Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).