The Growth Operations Analyst supports the Growth Operations team in their efforts to drive adoption and enablement of business tools and technologies, operational efficiency and productivity improvements across the Growth organization. The ideal candidate has a background in Sales Operations or Sales and prior experience working with Salesforce CRM. The Growth Operations Analyst will become a subject matter expert on Sales workflows and best practices with Salesforce Sales Cloud and other tools used by the Growth Team, and will administer operational support meant to improve the efficiency and effectiveness of the Growth Team.

What you will be doing:

• Become a subject-matter expert on Salesforce Sales Cloud and Bright Horizons Growth Team workflows/processes, and apply that knowledge to developing best-practices for users

• Administer other Sales Tools such as LinkedIn Sales Navigator - provisioning new users and providing onboarding training/materials

• Assist with ad-hoc user support requests

• Maintain data-quality by creating/updating records when needed

• Generate Salesforce reports/dashboards analyzing pipeline, forecasting or tracking productivity

• Assist with enhancement projects to improve data quality/user experience, which will include:

  • Business-requirements gathering

  • Solution Design

  • Testing

• Support enablement by developing and delivering internal training courses/programs targeting Growth Team and how they engage with technology like Salesforce

• Develop and maintain learning materials and documentation

  • Applying foundational knowledge of the Salesforce and Sales workflows to design curriculum/content

• Developing and monitoring metrics and building reporting capabilities including:

  • Evaluating Sales and Account Management KPIS

  • Evaluating training effectiveness

  • Evaluating engagement with Sales tools

What we hope you will bring to this role:

Education

Bachelor's Degree in Business or related field preferred

Experience

At least 1 year of experience required

1-3 years of related work experience preferred

3 minimum additional years of experience would be considered in lieu of the applicable degree:

Additional Job Requirements

• Experience with Salesforce CRM required.

• Strong communication skills are essential. Individual must be comfortable working with a variety of user groups at all levels within the organization.

• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences.

• Systems thinker

• Proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information.

• Ability to prioritize and manage many competing priorities and thrive in a fast paced environment.

• Ability to work in a virtual collaborative environment.

• Strong customer service philosophy and skills; thrive in a team environment as well as in an individual setting; demonstrate impeccable organization, attention to detail and follow-up skills; have a willingness to take on new projects; be a self-starter, highly motivated, results-driven and goal-oriented, comfortable setting aggressive goals and exceeding them.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).