Compliance Manager – Fair Lending Analytics

This role supports the Office of Fair and Responsible Banking’s Analytics function by providing data intake an analysis across one or more business units and associated product sets. The Compliance Manager will make use of software tools to develop reporting, conduct data analysis, and monitor both secured and unsecured loan information to create conclusions around the fair treatment of consumers. The candidate will work closely with, and report to, the Fair Lending Analytics Team Lead. The role has primary responsibility for performing consumer loan file reviews to determine the impact of the bank’s policies and procedures on Fair Banking laws and regulations. This may include identifying gaps, potential discrimination, potential unfair or deceptive practices, or enhancements needed. Additional responsibilities include engaging business line and risk stakeholders to collect information relevant to the file review process. The Compliance Manager is responsible for providing timely reporting and escalating identified risks to Compliance management, as necessary.

The duties of this position include but are not limited to:

• Performing UDAAP / Fair Lending monitoring and data analysis primarily through interpretation and analysis of loan level data.
• Analyzing, trending, and reporting on data related to business line practices to identify fair banking risks
• Drafting clear and concise reports of the results of ongoing monitoring and assessment projects and communicating same to Compliance Management.
• Demonstrating the ability to exercise good judgment in assessing the significance and relevance of identified fair banking risks and timely escalation to Compliance Management.
• Providing updates on the state of the assigned programs.
• Staying current of the regulatory environment and expectations through discussions with peers, seminars, webinars, roundtables, law firms, bankers’ associations, etc.

Required Skills and Experience

• 3+ years of fair banking or other related consumer compliance experience in consumer financial services or a regulatory agency.
• Working knowledge of both technical and nuanced aspects of Fair Banking laws and regulations, including but not limited to ECOA/Reg B, UDAAP, FHA, SCRA, FCRA, FDCPA.
• Strong analytical experience required.
• Understanding of consumer loan documentation, loan servicing and/or loan operations
• Computer proficiency, specifically MS Office (Word, Excel, Access, PowerPoint, etc.). Prior use of Risk Exec is preferred as well.
• Must be proactive with the ability to work independently and deliver superior results.
• Critical thinking and the ability to "connect the dots" of multiple data points across multiple business units to develop a comprehensive assessment of fair banking risk.
• Strong communication skills with an ability to convey complex topics and recommendation (written, verbal and listening).
• Team-player who can manage to time sensitive deliverables.

Education and Certifications:

• Bachelor's degree in relevant field of study or equivalent work experience required

THIS POSITION MAY BE LOCATED IN ONE OF THE FOLLOWING LOCATIONS: JOHNSTON, RI; FORT WASHINGTON, PA; ISELIN, NJ; WILMINGTON, DE; BOSTON, MA

Hours and Work Schedule: Hybrid - 3 days in-office / 2 remote

Hours per Week: 40

Work Schedule: Monday-Friday

Pay Transparency

The salary range for this position is between $81,600-$90,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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