At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will support the delivery of expert support and advice to the business on risk management. It is important to note that you will also participate in interpreting and complying with the risk policy standards, laws, regulations, and risk management framework. Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!

The Sr. Collections Reporting Analyst responsible for capturing and driving overall performance measurement activities for the FCRA Operations function within Consumer Specialty Operations. The individual will be responsible for working with the Operations team and Consumer Reporting Agencies (CRAs) utilizing data extracts in support of furnishing information to the CRAs, tradeline testing, and capacity reporting and forecasting.

Primary responsibilities include

• Maintenance and development of trended industry intelligence to assist in baselining collections and recovery performance.
• Working closely with operations team members to ensure they have an in depth understanding of the process and can translate these nuances into data requirements supporting model builds.
• Conduct data driven problem solving for FCRA Operations with little to no supervision.
• Data mining and submission of the Metro2 files in support of overall business line objectives.
• Building visualization of reporting within Tableau.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Requires conceptual and practical knowledge in credit bureau reporting activity.
• Integrates industry best practices in own area to achieve the objectives.
• Ability to read and write SAS code
• Partners with others internally and/or externally.
• Mentor junior analyst where applicable.
• Utilizes critical thinking to identify and resolve complex business problems and/or mathematical applications/techniques.
• Must communicate business concepts and key business drivers effectively to a wide audience including senior management and diverse stakeholders
• Experience with Metro2 files is a plus
• 5-10 years Financial Industry experience
• 5-10 years Operations experience
• 2-5 years of coding experience
• BA required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday 8-5

Pay Transparency

The salary range for this position is $92,224- $138,336 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.