Commercial Operations Recon Analyst

In this role, you’ll experience new things, create new opportunities, think beyond your role, and make an impact. As a Comm Ops Recon Specialist, you will provide accounting control oversight over custodial accounts at Citizens. You will ensure financial integrity and prepare all custodial account reconciliations in a timely manner, ensuring they are consistent with corporate policies and regulations. Additionally, you will coordinate the onboarding of new custodial recons, partnering with Sales, Product and clients to ensure requirements are confirmed and met. In this role, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities include

• Oversight of daily/monthly account reconciliations related to Citizens FBO clients
• Collaborate across multiple payments teams to identify payment discrepancies.
• Work directly with clients to resolve payment discrepancies
• Escalate reconciliation issues timely
• Ensure that all account reconciliations are prepared in a timely manner and are consistent with bank polices and regulations.
• Collaborate with Product, Sales and Operations to onboard new clients.
• Identify and drive process improvements as the service is expanded to new clients.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree in accounting or finance preferred
• Strong knowledge of reconciliation processes
• Demonstrated ability to interpret, analyze and leverage data to drive decision-making
• Strong customer service skills
• Strong working knowledge of treasury solutions services, especially payments
• Proven ability to manage multiple concurrent deadlines in a fast-paced environment
• Intermediate to advanced skills in Microsoft Office (Excel, Access & PowerPoint)
• Strong quantitative, analytical, interpersonal and organizational skills

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8am-5pm
• Hybrid: 3 days in office; 2 remote

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.