Communications Partner

Citizens is seeking a Communications Partner responsible for the creation of quality communications for the Contact Center business line. Additionally, the successful candidate will participate in developing and executing recognition programs that celebrate our colleagues, foster a positive work environment and enhance colleague engagement.

What You’ll Do:
• Develop written communications for colleagues across the Contact Center, onshore and off. Communications will include both operational updates (policy changes, incident notifications) as well as cultural topics (colleague spotlights and recognition).
• Present written materials in a variety of formats, including e-mail, PowerPoint, and SharePoint.
• Create visually engaging content, including banners, newsletters, and announcements, using SharePoint and other Microsoft tools.
• Develop and support the implementation of colleague engagement initiatives, impacting over 1,000 colleagues in multiple geographic locations.
• Use surveys and other feedback mechanisms to create a data-driven understanding of colleague experience.

What We’re Looking For:
• Strong written and oral communication skills capable of handling writing assignments with minimal direction or supervision.
• Comfortable seeking out information to tell complete and informative stories via group settings and individual interviews.
• Strong organizational skills, attention to detail and the ability to focus on multiple deliverables and deadlines at once.
• Ability to work independently and as part of a team.
• Creative mindset with the ability to generate innovative engagement ideas.
• Comfortable using a variety of communications and design tools (Microsoft Word, Outlook, PowerPoint, Forms, Excel and SharePoint)
• Familiarity with Adobe Suite (Photoshop, Acrobat, Premiere Pro) and Microsoft Power Platform (PowerApps and PowerAutomate) a plus.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.