As a Senior/Lead Business Analyst – Lending Strategy & Execution within our Private Bank, you’ll be a catalyst for operational excellence. You’ll lead initiatives that streamline processes, enhance client experience, and drive scalable solutions across our consumer and business lending products.

This role is ideal for a systems thinker with a sharp eye for inefficiencies, a passion for solving complex operational challenges, and the ability to translate strategy into execution. You’ll work closely with leadership and cross-functional teams to design, document, and implement process improvements that elevate our lending platform.

Primary responsibilities include

• Lead end-to-end process improvement initiatives across lending operations, from discovery to implementation.
• Map current-state workflows, identify inefficiencies, and design future-state processes that improve speed, accuracy, and client experience.
• Collaborate with Product, Credit, Operations, and Sales to ensure alignment and seamless execution of strategic initiatives.
• Develop clear documentation, including business requirements, process flows, and implementation plans.
• Facilitate working sessions, gather stakeholder input, and drive consensus on process changes.
• Monitor performance metrics and feedback loops to ensure continuous improvement and operational excellence.
• Support sprint-based execution cycles by coordinating tasks, tracking milestones, and ensuring timely delivery.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 5+ years of experience in business analysis, process improvement, lending operations, or financial services—preferably in high-growth or regulated environments.
  • Proven ability to lead cross-functional initiatives, influence without authority, and drive execution through data and logic.
  • Proven expertise in process mapping, root cause analysis, and operational design.
  • Strong communication and facilitation skills, with the ability to lead cross-functional discussions and drive alignment.
  • Relentless attention to detail and a proactive approach to problem-solving
• Preferred Qualifications
  • Familiarity with residential lending (mortgage/HELOC). Knowledge in CRE/MF/C&I lending is a plus.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F

Pay Transparency

The salary range for this position is $85,000 - $125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.