Citizens is seeking a proactive, high-energy, strategic communications practitioner to lead Executive Communications. This VP/Director-level role is responsible for designing and executing integrated communications strategies that elevate the voice of our CEO and key senior executives, enhance executive visibility across internal and external audiences, and shape the bank’s reputation as a bold, forward-looking industry leader. Reporting to the Head of Executive Communications, this leader will partner closely with the CEO and senior executives to advance Citizens’ enterprise narrative, develop unique thought leadership opportunities and align colleagues around the bank’s strategic priorities and growth initiatives.

We’re looking for a communicator who thrives in a fast-paced environment and blends strategic storytelling with modern communications tools to drive impact. The Communications Director will work in close partnership with colleagues across all lines of business, functions, and regions to ensure unified and impactful programming.

Key Responsibilities

• Thought Leadership & Visibility
  • Develop and execute high-impact, integrated thought leadership programs, including targeted speaking opportunities, for the CEO and other senior executive leaders, aligning messaging with business goals and Citizens’ bold change initiatives.
  • Create compelling content for external speaking engagements, media interviews, community events, social media, and internal communications.
  • Drive senior executive visibility through storytelling that positions Citizens as a leader in transformation and innovation.
• Strategic Messaging & Executive Support
  • Serve as a trusted advisor to senior executives, crafting authentic, consistent, and energizing messaging for diverse audiences.
  • Prepare speeches, presentations, and executive communications that translate complex topics into clear, engaging narratives.
  • Collaborate with Marketing, Events, and Public Affairs to amplify executive reach and impact.
• Transformation Communications
  • Integrate transformation themes into CEO communications, ensuring alignment with Citizens’ “Reimagine the Bank” initiative and Transformation Office.
  • Partner with the Transformation Office and senior leaders to connect CEO messaging to the bank’s evolving culture, strategy, and priorities.
• Media Relations
  • Support CEO media relations efforts, securing strategic placements and amplifying key messages nationally and in priority markets.
  • Develop and maintain relationships with key media contacts and identify opportunities for earned coverage that advances key narratives and delivers against business priorities.
• Internal Communications & Leadership Engagement
  • Establish and execute internal programming to drive colleague alignment around the CEO’s vision and corporate strategy.
  • Plan and develop content for bi-yearly leadership meetings, including senior executive presentations, outside speaker, development workshops and content connection points across senior executives.

Qualifications

• Proven leadership in strategic storytelling, CEO/executive communications, and thought leadership.
• Exceptional writing, editing, and verbal communication skills; ability to translate complex topics into clear, engaging content.
• Strong media relations experience, including pitching, securing coverage, and managing interviews/events.
• Outstanding organizational, project management, and stakeholder engagement skills.
• Bachelor’s degree in Communications, Public Relations, Journalism, or related field required.

Key Competencies

• Creative, strategic thinker with a collaborative and entrepreneurial mindset.
• Calm and composed under pressure; able to navigate ambiguity and change with confidence.
• Strong ability to craft compelling messaging and translate complex financial topics into clear, engaging content.
• Strong relationship-building and influencing skills, especially with senior executives.

Hours and Schedule:

Hours: 40

Schedule : M-F 8-5 in office 4 days a week Westwood MA

Pay Transparency

The salary range for this position is $137,000 - $175,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.