We are seeking a highly analytical and strategic Principal Business Insights Analyst to join our Wealth Management team. This role plays a critical part in enabling data‑driven decision‑making across the organization. The ideal candidate combines strong technical and quantitative skills with the ability to translate complex information into clear, actionable insights for senior leadership.

This is a high‑visibility role that partners closely with business leaders, supports strategic initiatives, and helps shape the direction of our wealth management business through robust analytics and storytelling.

Key Responsibilities

• Analyze complex datasets to identify trends, patterns, risks, and opportunities that inform business strategy.
• Partner with cross‑functional teams to deliver insights that support growth, client experience, and operational efficiency.
• Develop and present clear, data‑driven recommendations using compelling visualizations and structured narratives.
• Serve as a trusted advisor to business leaders, ensuring data insights align with organizational objectives and strategic priorities.
• Leverage data to evaluate profitability across business segments and impacts of proposed business strategies.
• Translate technical analyses into concise, actionable insights that are accessible to non‑technical stakeholders.
• Operate effectively in environments of ambiguity, using sound judgment to provide guidance even when information is incomplete.
• Manage multiple priorities in a dynamic, fast‑paced environment while maintaining high standards of quality and accuracy.
• Uphold rigorous data governance, privacy standards, and compliance expectations across all work.

Required Qualifications & Skills

• Bachelor’s degree in Business, Finance, Economics, Statistics, Analytics, Data Science, Mathematics, or a related quantitative field.
• 7+ years of experience in business analytics or insights within financial services or wealth management.
• Proficiency in data extraction using SQL.
• Strong understanding of statistical modeling, machine learning concepts, and analytical methodologies; Python experience is a plus.
• Demonstrated expertise in data visualization and storytelling using Tableau and PowerPoint.
• Strong conceptual thinking, quantitative reasoning, and problem‑solving skills.
• Experience reviewing and interpreting financial results.
• Excellent written and verbal communication skills, with the ability to simplify complex topics and influence decision‑makers.
• Ability to excel in a high‑performance environment with rapid turnaround times and shifting priorities.
• High degree of intellectual curiosity, initiative, and the ability to thrive in an entrepreneurial and evolving environment.
• Strong commitment to data accuracy, analytical rigor, compliance requirements, and data privacy standards.

Preferred Requirements;

• Master’s or MBA preferred in Business or a quantitative field such as Finance, Economics, Statistics, Analytics, Data Science, Math, Engineering, or Physical Sciences

• Proficient with Salesforce / CRM Analytics a plus

• Demonstrated job history stability

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F – 8:00 AM-5:00 PM ET

***Citizens will not sponsor an applicant for a work visa, such as an H1-B, for this position***

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.