Occupancy Team Data Analyst

Job Description

The Occupancy Team Data Analyst plays a key role in shaping how our organization understands and manages workplace utilization. This role analyzes complex datasets, develops automated reporting, and creates visual dashboards that support enterprise-wide decision-making.

Key Responsibilities

• Review metadata mapping, assess data quality, and identify inconsistencies across Occupancy ecosystems.

• Conduct data discovery, including exploratory data analysis, attribute profiling, correlation analysis, and gap identification.

• Create reusable analytical datasets from complex or large-scale data sources.

• Develop visual aids and dashboards to effectively communicate occupancy and portfolio insights to broad audiences.

• Apply statistical, text-based, and operational analysis techniques.

• Maintain awareness of systems such as Eptura; HRIS platforms including Fieldglass and Tira; and security badge systems such as OnGuard and Linses.

• Participate in evaluating new data elements for trending, forecasting, and reporting.

• Engage with the Data & Analytics Academy for ongoing skill development.

• Provide consultative support to cross-functional teams.

• Document processes, data flows, transformation rules, and reporting logic.

• Maintain updated files and reference materials in shared team repositories.

• Identify opportunities to streamline or enhance processes and propose meaningful improvements.

• Communicate insights and reporting outcomes to leadership.

Required Qualifications

• Bachelor’s degree or equivalent experience.

• 2+ years of analytics or reporting experience.

• Advanced Excel skills; proficiency in Power BI or Tableau.

Preferred Qualifications

• Experience with occupancy or workplace analytics.

• Familiarity with Eptura, OnGuard, Lucernex, and ServiceNow.

• Experience with SQL, Python, or other automation tools.

  Pay Transparency

  The salary range for this position is $80,000 - $95,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.