Senior Business Analyst – Fraud & Claims | Advancing claims and fraud platforms through intelligent automation

As a Senior Business Analyst, you will work independently with minimal guidance, contributing to the definition, design, and delivery of initiatives across Fraud and Claims in the Consumer Operations Delivery Town. This role brings deep operational knowledge to help shape solutions that improve effectiveness and efficiency across claims management, fraud detection, and alerts management.

We are building the next generation of these platforms, advancing how claims and fraud are supported through intelligent automation. In this role, you will apply operational insight to help translate business needs into practical, scalable product capabilities (e.g., Cypress, Redwood, Oak) that align with both current operations and evolving best practices.

Primary Responsibilities Include

• Requirements Elicitation and Analysis
  Collaborate with stakeholders across Fraud and Claims to gather, document, and analyze business requirements, translating them into functional specifications.
• Business Process Improvement
  Analyze workflows to identify opportunities to enhance efficiency, consistency, and automation across claims and fraud operations.
• Solution Design and Evaluation
  Assess and recommend technology solutions that align with business needs and support the continued evolution of claims and fraud platforms.
• Project Support and Collaboration
  Play a key role in project management and work closely with delivery teams to ensure business requirements are accurately implemented and aligned with operational needs.

Key Skills and Competencies

• Deep, hands-on expertise in claims and/or fraud operations.
• Strong ability to translate operational processes into clear, actionable requirements.
• Demonstrated ability to identify opportunities to improve and standardize workflows.
• Collaborative mindset, with the ability to work effectively across business and technology teams.
• Strong communication skills, with the ability to represent the voice of real-world operations.

Education

• Bachelor’s degree or 5+ years of relevant professional experience.

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM
• Hybrid work location: 4 days on-site, 1 day remote in one of the following locations:
  • Johnston, RI
  • Westwood, MA
  • Pittsburgh, PA
  • Glen Allen, VA

Pay Transparency

The salary range for this position is $100,000– $110,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.