The FCRA QA QC Sr. Analyst is responsible for independently executing and supporting complex QA/QC control activities across business processes. This role serves as a subject matter expert across most or all relevant controls, applying deep process, system, and control knowledge to assess operational and regulatory effectiveness.

The FCRA QA QC Sr. Analyst is expected to complete quality reviews timely and accurately, identify potential procedure gaps, recognize when results or data do not appear accurate, and bring forward facts, research, and supporting documentation to help refine issues before escalation. This role documents not only findings, but also how conclusions were reached, ensuring QC results are clear, well-supported, and actionable for business line partners and leadership.

In addition to individual control testing responsibilities, the FCRA QA QC Sr. Analyst provides knowledgeable support to team members, acts as a resource for peers, and may assist with work coordination or allocation efforts. The role requires strong written and verbal communication skills, including the ability to explain findings clearly to peers, leadership, and business line partners.

This position plays an important role in connecting QC results to broader business impacts, supporting early root-cause thinking, and helping ensure issues are appropriately escalated to leadership when solution ownership sits outside of QC. The FCRA QA QC Sr. Analyst must model a positive, professional presence, demonstrate sound judgment, and contribute to a strong control environment through accurate testing, clear documentation, and proactive issue identification.

Key Responsibilities

• Perform QA/QC control testing independently, accurately, and timely with minimal oversight.
• Serve as a subject matter expert across most or all relevant controls.
• Apply advanced system, process, and control knowledge to evaluate operational and regulatory effectiveness.
• Identify procedure gaps and support updates through knowledge sharing, walkthroughs, and research.
• Document findings clearly, including the rationale and support used to reach conclusions.
• Recognize control breaks, data concerns, or results that require additional review or escalation.
• Bring facts, data, and research forward to support findings and escalation discussions.
• Provide knowledgeable support to peers and newer team members.
• Assist with work coordination or allocation efforts when needed.
• Communicate findings clearly and professionally to peers, leadership, and business line partners.
• Participate in business line discussions and reviews, with leadership support as appropriate.

• Connect QA/QC results to broader business impacts while appropriately escalating solution ownership

Qualifications, Education, Certifications and/or Other Professional Credentials

• Minimum of 2 or 3 years in financial institution.
• Ability to assess operational and regulatory process effectiveness.
• Strong written communication and documentation skills.
• Ability to research, analyze, and clearly summarize findings.
• Sound judgment in identifying issues, refining concerns, and escalating appropriately.
• Ability to support peers and serve as a reliable team resource.
• Professional presence and ability to communicate effectively with leadership and business partners.
• Strong attention to detail and ability to recognize when data, results, or controls do not appear accurate.
• Preferred Qualifications
  • 1 or 2 years FCRA or QC experience.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Hybrid 4 Days in Office - Monday- Friday 8:00am-5:00pm

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.