The primary focus of the Property Project Manager is to support Real Estate Operations through process improvement, invoice oversight, budget tracking, vendor spend management, and analytics. This role drives operational efficiency, financial oversight, vendor coordination, and timely invoice resolution in alignment with Real Estate Operations strategy and deliverables.

Candidate will provide operations, invoice processing, budget tracking, vendor management, and analytical expertise to support reporting related to service delivery, cost, quality, and performance. Candidate will report to the Director of Real Estate for Facility Support, while also leading a team of finance business analysts by setting priorities, coaching performance, driving accountability, and supporting continuous improvement across Real Estate Operations.

• Establish a broad knowledge of the Real Estate Operations Org and its key functions/ systems utilized.

• Gain understanding of key business drivers and use this understanding to accomplish work effectively.

• Perform data analytics reporting for Real Estate Operations performance measures.

• Lead invoice processing and budget tracking activities, including review, coding, approvals, issue resolution, and expense monitoring.

• Lead and develop finance business analysts responsible for invoice processing, budget tracking, reporting, issue resolution, and process improvement.

• Set clear expectations, prioritize team workload, monitor progress, and provide timely guidance to ensure accurate, consistent, and efficient execution.

• Build team capability through coaching, knowledge sharing, feedback, and support for professional growth.

• Partner with internal stakeholders and vendors to resolve escalations, remove barriers, and maintain alignment on operational and financial priorities.

• Support vendor management by coordinating with service providers, monitoring performance, and resolving invoice related issues.

• Conduct seasonal reviews with team to determine gaps and opportunities to improve efficiency towards “making it easier” and best-in-class services.

• Identify, evaluate, and ensure that appropriate mitigating actions and plans are in place for risks, issues, assumptions, and dependencies, escalating to Manager with solutions for mitigation when appropriate.

• Candidate should have good written/communications skills

• Self-thinker able to work through issues and escalate only when appropriate
• Ability to identify the impact of deliverables to ensure they are fully supported when rolled out.
• Ability to create and foster a climate of adding value as a collaborator and delivering results by striving for excellence and inclusiveness.

• Flexibility to manage multiple tasks simultaneously

• Good written and oral communication skills as well as experience working in high security areas preferred

• Prior analytical skillset of any kind preferred

• Competent use of Microsoft Office applications to include Microsoft Excel, PowerPoint, Word

Education, Certifications and/or Other Professional Credentials:

• High School Diploma or Equivalent, required
• Bachelor's Degree, preferred
• Valid Driver’s License, required

Hours & Work Schedule

• Hours per week: 40 Hours
• Work Schedule: Monday through Friday

Pay Transparency

The salary range for this position is $71,000.00-$100,000.00 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.