As the Business Insights Analyst, you will be responsible for building capability in working with large and complex data sets to evaluate, recommend, and support the implementation of business strategies. You will be responsible for building knowledge of the company, processes, business systems and customers to analyze business processes, identify requirements and proposing solutions to meet the needs of the business. You may be asked to solve a range of straightforward problems and analyze possible solutions to said problems by using standard procedures. You will be responsible for turning data into information, information into insight, and insight into business decisions.

Primary responsibilities include

• Provide analyses and reports to identify trends and insights and formulate recommendations that will influence business decisions. Conduct industry and competitive research, perform data quality assurance checks, manipulate and analyze large amounts of data, and prepare client ready spreadsheets and presentations.
• Ensure accuracy of results and analytic methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communication occurs.
• Identify business opportunities and opportunities for optimization through analysis of large, complex data sets.
• Provide recurring and ad hoc research to support various business lines and internal partners' initiatives.
• Build strong working relationships with internal partners and teammates. Work with technical and development partners to deliver solutions based on outlined requirements.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 2-3 years professional experience in an analytical role
• Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
• Proven proficiency with numbers and analytics, experience in analyzing large amounts of data, and an ability to translate that data into business insights
• Strong problem-solving skills and an ability to operate independently
• Experience with market research, analyzing consumer behavior, or consulting
• Bachelor's Degree in marketing, business administration, or quantitative field

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $78,000 - $106,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.