At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Location: Chicago, IL (Treehouse)

Role Description:

The Provider Operations Associate will be a key figure in supporting our ever-growing provider group. The Provider Operations Associate will be responsible for managing processes and administrative support tasks related to provider contracts, schedule changes, promotions, compensation, onboarding, offboarding, and other areas related to provider support. The Provider Operations Associate will work closely with the Provider Services Recruiters as well as other departments across the organization to ensure our provider cohort has the support needed to succeed in our model. This role will report to the Manager, Provider Services.

Core Responsibilities:

• Collaborate with multiple stakeholders including Human Resources, Credentialing Total Rewards, Finance and Regional leaders.

• Provide guidance to Regional leaders on provider compensation for existing providers for promotions, tier advancements and schedule (FTE) changes.

• Assist with the provider promotion process by creating compensation proposals, drafting new Employment Agreement contracts, and managing the various tasks related to the promotion.

• Work closely with the Provider Services recruiters to complete onboarding steps for new provider hires including collecting appropriate credentialing and HR documentation.

• Own the process for ordering provider White Coats for incoming and existing providers.

• Manage the offboarding/transition process for exiting or transferring providers.

• Pull various reports from Workday to look at trends in salary, tenure, geography, etc. across various cohorts.

• Assist recruiters with candidate logistics during the interview process.

• Support Provider Services conference strategy by identifying relevant events, completing registration and ordering marketing collateral.

• Other duties as assigned

What are we looking for?

• Excellent written and verbal communication skills as interaction with personnel at all levels is required

• Strong attention to detail

• Organized and able to present ideas effectively

• Ability to follow processes as well as identify opportunity areas to develop new processes across various departments

• Proficient with Microsoft Office and Google Suite products

• Resourceful problem-solver

• A self-starter who is collaborative, flexible and comfortable with ambiguity

• Bachelor's degree in business or related field

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.