At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is on a mission to transform healthcare. With a shared vision to make healthier easier, we are investing in new ways to care for our communities, expanding on the foundation of our brick-and-mortar footprint. In a rapidly evolving and increasingly competitive environment, success for the Retail Pharmacy business depends on the continuous development of new strategies and innovations. Qualitative and quantitative insights around the communities we serve enable the organization to enable novel solutions, improve performance, mitigate risk, and drive sustainable business growth.

The Manager, Health Plan Adherence Solutions (Strategy and Innovation) will directly influence and actively set the strategy for health plan medication adherence at CVS Pharmacy. The day-to-day experience of the role will vary from independently sourcing ideas to improve adherence, sizing novel opportunities, driving ad-hoc contractual analyses, generating impactful business insights, constructing business cases, and refining value propositions to support our partners in securing favorable contracts in the adherence product space. The manager is expected to have the ability to effectively communicate their work and provide clear recommendations to guide strategy. Acting in a self-directed manner, they will be tasked with leading workstreams and actively communicating initiative progress/results to stakeholders and senior leadership.

Required Qualifications

The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment.

The ideal candidate will have the following knowledge / skill / ability:

• 3+ years of full-time work experience in a retail and/or corporate environment
• 3+ years’ experience building high-performing teams.
• 3+ years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals.
• 3+ years’ experience influencing without authority.
• Experience assessing value-based contract agreements and providing recommendations.
• Experience in creating roadmaps, tactical plans, playbooks, and governance processes is beneficial.
• Ability to lead business case creations or in collaboration with stakeholders, while making informed assumptions or working with limited information.
• Regular and reliable attendance during normal working hours, as established by the leader.
• Any additional tasks as directed by supervisor or manager.
• Bachelor’s degree, or equivalent experience.
• Ability, and willingness, to travel periodically, based on needs of the business.

Skill In:

• Self-directed requiring little direction.
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience.
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals.
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines.
• Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters.
• Strong communication skills in both formal and informal writing and speech.
• Demonstrating strong attention to detail and follow through with commitments.
• Strong business case development and/or refining value-propositions.
• Independently driving analyses to extract valuable business insights.
• Demonstrating comfortability with independently leading conversations, workstreams, and initiatives.
• Strong proficiency in MS Office applications (i.e., Excel, PowerPoint, Word)
• Proficiency in SQL, Python, Tableau, and/or similar tools.
• Strong attention to detail and strong organizational and prioritization skills.

Ability to:

• Deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction.
• Communicate clearly to small and large groups internally and externally to lead complex projects to completion.
• Collaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results.
• Plan and execute short- and long-term goals.
• Leverage strategic thinking, planning, and actioning to overcome barriers and challenges.
• Contribute positively to the team culture through active engagement and participation.

Preferred Qualifications

• 8+ years of full-time work experience in a retail and/or corporate environment
• 8+ years’ experience building high-performing teams.
• 8+ years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals.
• 8+ years’ experience influencing without authority.
• Knowledge of change management techniques a plus.
• Experience in creating playbooks and risk mitigation strategies.
• Have a strong understanding of health services and retail pharmacy product development.
• Experience conducting independent market research or exploratory analyses to discover novel solutions and guide product strategy.
• Experience designing, assessing, and optimizing medication adherence programs.
• Experience creating standardized measurement and reporting for tracking program performance.
• Ability to leverage qualitative and quantitative insights to refine program strategy and value propositions.
• Have an in-depth knowledge of health systems and health services, as well as health economics, epidemiology, and data management.
• Analytical, quantitative, and problem-solving skills.
• Ability to manage multiple tasks simultaneously, adjusting priorities as needed to meet deadlines.
• Ability to demonstrate teamwork and collaboration skillsets across a variety of business units and personality types.
• Ability to diagnose complex problems, seek insights beyond the immediately obvious, and recommend practical solutions.
• Advanced proficiency in SQL, Python, Tableau, Excel and/or similar tools.
• Advanced degree (MBA/MPH)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.