At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

How will this role have an impact?

The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the Signify Health provider network. This is a concierge-focused role that will operate as the “doorway” for providers, a role which will be responsible for driving a best-in-class onboarding experience, by facilitating multiple activities in tandem, with the ability to determine and execute prioritization against tasks related to: credentialing support, training, day-one ready support, and overall ensuring the onboarding process for the provider is seamless, executing with minimal disruption and quality throughput. As GeoMode launches in tandem with this team, the Navigator will play a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with Signify Health capacity and recruitment goals.

What will you do?

• Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders

• Responsible subject matter expert and the lead role in the integration of providers into the organization

• Own applications and onboarding for all providers in their assigned region/state/area

• Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type; considering such inputs as average time to complete state licensure, average time to complete plan licensure, and the ability to decipher timing against urgency

• Confidently own a “book of business” and KPIs of the health of each stage you own; execute against onboarding dependent activities and independently mitigate gaps, including establishing start date timing, assessing training completion, and accurate capacity gathering

• Partner closely with Regional Leadership at the Director and above level to recommend a best course of action for a region, state, or licensure type to meet client and capacity goals

• Utilize the appropriate authority to make timely changes and recommendations on alternate course of action where necessary in project plan / book of business shifts; rationalize and ratify with stakeholders who will realize the impact of decisions

• Create and maintain detailed project plans and timelines for completion of onboarding activities based on incoming applications and prioritization of MSAs within a region; holds self and other stakeholders accountable to deadlines and deliverables

• Facilitate education to enable completion of key onboarding activities (ie CAQH ProView and MD-APP credentialing applications), including but not limited to:

  • Develops and leads live provider-facing training sessions

  • Creates job aides, videos, and other artifacts / materials

• Assesses areas of opportunity to improve processes and takes initiative to solution

• Connects working relationships with all teams involved in the onboarding process

• Correspond with providers via telephone and email with professional etiquette after provider accepts offer

• Provide 1:1 onboarding support to providers during standard and non-standard business hours including daytime, nighttime, weekends and holidays; disciplined to comply with variable response-time commitments to be determined in role SLAs

• Ensures all credentialing paperwork from provider is submitted in a timely manner

• Continual follow-up with candidates to push them forward in the credentialing process

• Partner closely with the credentialing department to gather information and requirements

• Organize orientation, first month’s schedule, travel requirements, system access and controls

• Ensure completion of all learning management system module completion

• Coordinate shipping and receiving of supplies, system access, etc.

• Available to attend regular organizational, departmental and manager meetings in a prompt and professional manner

• Other duties as assigned

We are looking for someone with:

• 4+ years experience working in an administrative function with competing priorities

• Prior experience onboarding providers or company employees is a plus

• Bachelor’s Degree in Business or related experience required

• High emotional intelligence with experience navigating high touch discussions

• Customer centric - high touch mindset

• Experience with running complex reports and presenting data to internal and external stakeholders

• Excellent verbal and written communication skills

• Highly organized with impeccable attention to detail

• Basic computer skills (Google Office, etc.)

• Experience working in a virtual environment highly preferred

• Accurate data entry skills

• Experience using applicant tracking and credentialing software is a plus

• Excellent with prioritization and time-management

• Ability to manage multiple priorities at the same time, work well under pressure, and takes direction

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.