At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.

The Client Operations Analyst is responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls, and capturing accurate notes for current and future follow-up items. They ensure that deliverables are posted on time based on requirements outlined by our clients, and provide ongoing quality assurance for all deliverables and program setup.

This role will report to the Sr. Manager, Client Operations.

Logistics: This is a fully remote role with occasional travel to Dallas HQ.

Responsibilities:

• Provide support for one or more complex, high-volume, national clients

• Collaborate with leadership to define client program goals, scope, and success metrics

• Partner with client and internal teams in support of client program objectives

• Regular meetings with client and internal stakeholders to ensure alignment on client requirements & deadlines

• Lead client meetings and action items in areas of role expertise (marketing materials, member feedback, etc.)

• Organize and present KPIs to internal stakeholders

• Execute on client SLAs relative to reports, deliverables, marketing materials, and member feedback

• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements

• Responsible for client meeting documentation: data entry, meeting minutes, action items

• Facilitate development of client marketing materials with client and internal teams; coordinate delivery of direct mail/email campaigns

• Monitor program success and serve our clients through the completion of ad-hoc reporting projects

• Ongoing quality assurance and audits for reports, deliverables, program setup, and marketing materials

• Communicate updates and escalations with internal stakeholders in support of client programs

• Ticket submission to internal teams and tracking for client requests related to the success of the program

• Internal tracking, documentation, and client response formulation for member feedback

• Understand purpose of client data files and the expected flow of internal processes and client reporting; analyze data processes to problem solve inconsistencies

• Account coverage in the absence of the Client Operations Owner

We are looking for someone with:

• Bachelor’s degree preferred but not required

• 2+ years of relevant work experience

• Client-facing experience required

• Astute in reviewing and organizing data in Excel

• Experience using Google Suite (Gmail, Sheets, Slides)

• Ability to clearly articulate via verbal and written communication

• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment

• Experience balancing multiple work commitments and prioritizing tasks appropriately

• Confidence to seek clarification when encountering unfamiliar situations

• Effectively collaborates with cross-functional teams

• Curious, organized, detail oriented, and possesses a systemic perspective to problem solving

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.