At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary/Mission:

Account management and business retention for Aetna International products and services in support of the Account Executive or Sr. Analyst, Account Manager on the Access US block of customers. Provides proactive account management, development of strong relationships for existing customers in assigned business segments, products and geographies. Supports lead account managers who are the account owners.

Job Description:

Develops and executes customer service strategy: Meets with customers frequently via phone, leads calls and Teams meetings, and at times meets customers in person with the Account Manager

• Engages in frequent email correspondence, discusses services levels and expectations, shares process improvements, discusses operation of benefits plans, identifies gaps in service levels, determines root causes and develops solutions and leads resolution of issues, engages and monitors other Aetna departments to implement.
• Develop and maintain mutually favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service.
• Partner with customers on their employee benefit strategies with regard to health and wellness programs.
• Balance strategic planning and tactical implementation.
• Communicate and present information to audiences at all levels, both internally and externally.
• Meet both virtually and, at times, directly with customers (prospective clients, plan sponsors, and producers).
• Develop and maintain proficient understanding of the international employee benefit business environment.
• Works with internal and external stakeholders to resolve escalated issues around claims, premium billing, eligibility, and commissions.
• Candidate will support client needs at times in multiple time zones.
• Responds to customers’ requests for network analysis, benefit plan design changes, benefit questions, and clarifications on billing, eligibility, and claims processes.
• Collaborates with account management team to achieve growth/renewal objectives
• Assists in preparation of reports
• Manages all plan administration activities, including installation, plan set-up, eligibility, billing and contract drafting by working proactively with support areas; signs-off on ID cards
• Manages member communications strategies for each customer

Required:

• 3-5 years industry (medical/dental/or health care)or customer service experience preferably with account management.
• 1-3 years health benefits industry, project management or customer service experience.
• Insurance license, as required by state law. Insurance license can be obtained within first 90 days of employment.

Preferred:

• Underwriting experience
• Prior Broker or consultant experience

Education

• Associates degree or equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.