At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
At CVS Health, we’re reinventing our front store to be the front door to healthcare. For millions
of Americans, that journey begins with one of our 9,700+ retail stores, and we want to help each
of our customers take the next step in their healthcare journey. To help us achieve this goal, we
are looking for innovative marketing, customer experience, and service design leaders who
think big and push boundaries to drive results, for the customer, and for the business.

As the Store Experience Senior Analyst, you will be responsible for evaluating and
implementing a store experience data management resource to improve teamwork and store
signage efficiency. Collaboration with internal stakeholders and external vendors will be
necessary to ensure the successful execution of this initiative within budget and on schedule.
Ongoing support and innovation will be imperative. This role reports to the Director and requires
understanding of potential technological capabilities and opportunities to integrate multiple
workstreams.

Primary Role and Responsibilities:
• Communicate with internal stakeholders, such as strategists, design team, and customer
service, and external vendors to align strategies with overall business objectives.
• Analyzes and interprets data to assess the effectiveness of various opportunities.
• Evaluates market research and technologies to gather insights on customer preferences
and competitive landscape.
• Delivers reports and presentations to communicate findings, performance metrics, and
recommendations to stakeholders and senior management.
• Identifies areas of concern and suggests corrective actions.
• Develops and manages project schedules for key bodies of work, identifying timing
efficiencies and proactively finding solutions to potential risks.
• Acts as the main point of contact for vendor partners, establishing and maintaining
relationships.
• Manages production estimates and purchase orders, identifying opportunities for cost
savings without compromising quality.

• Identifies areas for process improvement within the production workflow, implementing
best practices and efficiencies to enhance operations.
• Encourages team members to explore innovative solutions and approaches to operational
challenges

Required Qualifications
•3 years of customer experience within a retail enviroment

Preferred Qualifications
•Excellent oral and written communication

•Expertise in understanding the potential of continuously advancing technologies,
including AI.
•Problem solving and decision-making skills
• Excellent organizational and multitasking skills to manage multiple projects and meet
deadlines.
• Clear communication and interpersonal abilities to convey complex information to diverse
audiences.
• Strong knowledge of print industry standards and processes, with attention to detail and
quality assurance.
• Familiarity with in-store retail environments.
• Experience in highly matrixed organizations.
• Proficiency in Adobe Creative Suite and Microsoft Excel
Education

•Bachelor's degree or equivalent experience ( 4 years)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.