At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Manager (Product Team Lead) in PS Digital is skilled and experienced to lead a digital product development team for a component of an existing product or experience, or new product.

They contribute to the product vision and translate it for the product development team. They are responsible for team backlog development and prioritization, maintaining integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team KPIs to achieve the defined OKRs. This individual shares accountability with the Engineering counterpart for the delivery of outcomes by the team.

Responsibilities:

Team Backlog Ownership, User Story Development, and Prioritization

• Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction

• Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool

• Provides input for testing through well-written user stories with thorough acceptance criteria. Through leading refinement sessions, they provide applicable feedback on user stories to ensure quality has been achieved by validating that the story meets the acceptance criteria

• Supports testing, deployment, release, and post-release activities

• They will work directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements

Trend Monitoring and Product Performance

• Uses performance data to identify issues quickly, and develop new insights and hypothesis about product health (key metrics include core Product Metrics (i.e., Visits, Success Rates, etc.), Technical Health (i.e., Site Speed, Crash Rate, API Performance, etc.), Customer Feedback (i.e., App Rating, Quantum Metric, Medallia, etc.) and/or other appropriate metrics

• Tracks team KPIs that contribute to product OKRs, socializes progress and consistently reinforces objectives

Product Value, Cross-Functional Teaming, and Stakeholder Management

• As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices

• Produces the product or experience demo and presents to stakeholders via collaboration with the team

• Serves as the point of contact for feature delivery and works directly with Domain Owners when necessary to ensure broader alignment with the Epic
  

Required Qualifications

• 5+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field. Previous experience in agile product development helpful

• 5+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products

Preferred Qualifications

• Prior working experience with a software development team in an agile environment

• Ability to drive cross functional teams to alignment in the midst of ambiguity

• Data-driven decision making and quantitative analysis skills

• General understanding of core programming and computer science concepts

• Strong critical thinker who makes balanced, insightful decisions is able to make confident decisions about their respective area

• Prioritizes work with an appropriate sense of urgency based on deadlines and overarching team goals

• Fact-based problem solver with the ability to proactively identify and address potential issues, and evaluate alternative courses of action

• Collaborative style, with the ability to establish working relationships across the senior management team, business units, as well as with external advisors and constituents

• Self-starter; comfortable jumping in as needed to support the team

• Creates a safe environment for everyone to bring their whole selves to work every day

• Communicates concepts in a clear and understandable manner to direct leaders and peers, actively participates in team discussions, and seeks opportunities to present information

• Thinks beyond the day-to-day, taking a long-term, big-picture view

Education

• Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.