At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Product Management Sr. Manager position exists to successfully execute products / initiatives while providing coaching, growth opportunities and leadership for the Enterprise Product Acceleration Product Management practice. You will provide guidance and direction to product teams and direct reports on planning and execution of products, technical and functional standards and practice, process and procedures and career development. You will participate in annual budgeting, capital processes and quality improvement activities for the organization.

Product Management

- Responsible for product strategy, vision and the product backlog

- Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy

- Define and manage metrics to measure the success of your efforts and to inform the overall product strategy

- Know your customer; invest significant time speaking with your current and potential customers to understand their needs & habits

- Engage in build-test-learn activities to quickly validate assumptions and product direction

- Decompose complex problems into smaller manageable tasks by creating and prioritizing a backlog for your XP team

- Manage the product backlog, create an effective vision and provide timely stakeholder feedback on development iterations

- Ensure the successful execution of development standards to ensure tight feedback loops and clear product definition

- Coach and mentor members of the team as well as members of the cross-functional development organization on how to collaborate and conduct idea generation, consumer research, test design and execution, measurement, product implementation, customer interactions and roll out

Resource Management

- Set yearly goals focusing on career development. Discuss and layout plan of action to achieve goals and expectations

- Perform periodic assessment of CVS resources

- Provide formal and informal coaching and feedback to make good people great and great people greater across functional, technical and soft skills

- Perform mid-year and year-end assessment

- Provide comprehensive feedback on strengths and development areas Oversee, review and take action on time sheets for CVS and vendor resource to ensure compliance

- Actively participate in recruitment and selection processes for CVS candidates

- Commitment to ensuring teams adheres to the highest degree of integrity and Code of Conduct standards

Customer Relationship Management

- Consult with business and IT stakeholders during execution of projects to ensure business and IT expectations are being met.

- Address any challenge or road block to accomplish product goals and expectations

- Identify and develop services and service level agreements (SLAs); educate senior leaders on service related information and continually improve related processes

Required Qualifications

• 7+ years of IT or Digital Product Management, IT or Digital Project Management, Business Analyst, or similar full SDLC experience with a minimum of 5 years of experience in a Product Manager role and 3 years of experience in translating business needs and requirements gathering to IT or Digital Products.

• 5+ years deep knowledge of information technology principles, Agile development methodologies and knowledge of Cloud platforms / applications/ software products or design tools.
• 5+ years of experience in handling customer expectations and relationship building.

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

- Experience as a Product Manager in an Extreme Programming (XP) environment

- Experience with UX design advocacy within large business and technology organizations

- Pharmacy Benefit Management and Healthcare industry experience a plus

- Determination to enhance quality and save cost as part of continuous process improvements

- Exceptional written, verbal, and visual communication skills

- Experience with leading others in Design Thinking and User Centered Design practices

Education

High School Diploma or GED and equivalent work experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.