At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The manager of Workforce Management (WFM) Scheduling & Data will help oversee the systems and processes which schedule our 180,000 retail store colleagues each week. You will serve as a subject matter expert of the scheduling & timekeeping systems used across our 9,000+ Retail stores (Front Store and Pharmacy). You will provide accurate and actionable reporting insights to support senior leaders, field leaders, and the business. The manager will oversee key areas of colleague scheduling, punch in/out, and reporting including:

Scheduling & Punch Systems,

• Serve as a SME on multiple scheduling and timekeeping systems to identify and create solutions to ensure we are scheduling in a fair and compliant manner

• Own key components of the time in/out functions used across several in-store hardware devices

• Complete thorough testing of systems as changes are made during the year

• Troubleshoot and promptly resolve common issues and concerns raised by store and field leaders

• Partner with IT and external vendors to develop requirements for enhancements

• Develop, test, and deploy enhancements to support the broader WFM roadmap

Reporting & Analytics,

• Produce accurate and actionable weekly & monthly level metrics for scheduling scorecards and dashboards

• Resolve reporting questions from stores and field to help them better understand their results

• Design & implement metric enhancements as scorecards evolve to meet the needs of the business

• Analyze large amounts of data to creating reporting, identify trends and present data at a high level to leadership

Field Support, Communication, and Engagement,

• Drive field adoption of existing and new scheduling/timekeeping tools

• Develop an effective field communication strategy for new enhancements and reinforcing existing processes

• Present to large field and senior leader audiences

• Triage, research, and respond to field inquiries in a timely fashion

• Lead and develop direct report(s)

Required Qualifications

• 3+ years experience working across teams on initiatives with a high degree of complexity

• 3+ years experience analyzing data and using reporting to drive business outcomes

• Advanced skills in MS Excel

• Strong interpersonal, written, and verbal communication skills

Preferred Qualifications

• Masters degree or PharmD
• 3+ years retail store or field leadershi experience
• Experience with Access, Tableau, SQL, or similar reporting tools
• 3+ years experience testing and deployment of software enhancements

• Communicates clearly to small and large groups internally and externally to lead complex projects to completion.
• Proven ability to work with multiple reports to synthesize insights and outline meaningful, actionable steps for the field to implement to represent Workforce Management and its leadership teams by delivering high quality, timely reports. Must be able to analyze data and metrics to work with impacted areas to develop, and communicate recommendations
• Proven ability to deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Proven ability as a self-starter to take initiative, thrive off a challenge and can think outside of the box to propose new ideas that have not been tried before

Education

• Bachelors degree, or equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.