At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Day-to-Day Operations Senior Analyst role requires a combination of technical skills, critical thinking, and effective communication to drive data-informed decisions and contribute to the success of the organization. As a Senior Analyst for Store Operations, you will be responsible for managing day to day operations and field support. Your role will revolve around optimizing operational processes, analyzing data, coordinating field support activities, and driving continuous improvements to deliver exceptional service experiences to customers and colleagues.

You will be responsible for partnering with various stakeholders to prepare regular performance reports that highlight key operational metrics, such as response times, resolution rates, and colleague/customer feedback. These reports will be used to monitor and evaluate the effectiveness of operations. Your role will involve identifying opportunities for process improvements. You will take lead to create strategy collaborating with stakeholders to implement changes that lead to better service delivery and increased operational efficiency.

Primary Job Duties & Responsibilities:

Project Management:

• Create and lead strategy collaborating with stakeholders to implement changes that lead to better service delivery and increased operational efficiency.

• Conducting research to gather information and stay updated on industry trends, market conditions, and best practices.

• Assigns appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion.

• Navigates ambiguity and change to achieve goals despite potential obstacles.

• Leads and participates in meetings/calls with corporate partners and retail executives.

• Aligns the team to establish, update and maintain a clear set of actions across retail including interdependencies needed to achieve overall goals.

• Owns follow-up and initiatives and KPI performance.

• Proactively identifies common reporting barriers and root causes to find solutions and develops strategies to drive resolution.

Data Analytics:

• Collecting, organizing, and analyzing data to derive meaningful insights and support decision-making processes.

• Ensuring the accuracy and reliability of data and analysis through thorough checks and validation. Measures service and productivity results on an ongoing basis and lead recurring readout to senior leadership in partnership with cross functional business leads.

• Leverages a results-oriented mindset, using metrics to monitor improvements.

• Leverages a Continuous Improvement Model

• Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers and partners.

• Provides both constructive and appreciative feedback on ideas and key initiative.

• Look for ways to break through implementation barriers rather than be impeded by them.

• Develop and manage a standardized set of views that are used to internally monitor macro-level trends and key drivers of each.

Required Qualifications:

• 3+ years of experience working in retail, or in similar model

• 3+ years of experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives

• 3+ years of experience making business recommendations to leaders on the path forward

• 3+ years of experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes

• Experience creating insight presentations from the synthesized data that has a strong narrative and critical recommendations with both strengths and opportunities

• Adaptability to work effectively in a hybrid work environment, which may include both remote and in office work, while maintaining high productivity and communication standards

• Proven track record of high performance

• Experience using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Proficiency in using analytics tools such as SQL for data analysis and reporting

• Regular and reliable attendance

• Any additional tasks as directed by supervisor or Sr. Analyst

• Occasional travel, up to 25%, may be required based on the needs of the business

Preferred Qualifications:

• 5+ years of experience working in retail, or in similar model

• 5+ years of experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives

• 5+ years of experience synthesizing data and making business recommendations to leaders on the path forward

• 5+ years of experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes

• Routine experience creating insight presentations from the synthesized data that has a strong narrative and critical recommendations with both strengths and opportunities

• Advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Proficiency in using analytics tools such as SQL for data analysis and reporting

Education

Bachelor's degree or equivalent relevant experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.