At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Supports the business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for leading/managing all aspects of a project and or program for Medicaid Appeal and Grievance such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources and time. Ensures the end state of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas. Note: If nature of work is IT focused and applies to the management of major application development projects, see Project Management family under IT Job Group, or if the work requires the translation of data/information into analytical management tools and may involve consulting on their use, consider the Business Information Management and Analysis job family.

Accountable for and manages the development, implementation and ongoing maintenance of project(s) with relatively small and/or less complex scope and deliverables. Project scope typically impacts one of the following: process, system, function, and/or product. Length of project may run one year or less in duration.

Provides input on business plan to achieve business goals. Proactively leads assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work. Assists with the management of internal relationships, processes and performance drives (in some cases relationships may be external). Negotiates to obtain additional resources (may be cross functional/segment). Responsible for the budget and/or financial implications of the project. Identifies issues that may stall project and works with manager to address them. Tracks progress and communicates project status on a regular basis to all impacted parties. Builds communication plan for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion. Acts as an advocate for change may require influencing others to see the value in project. Group facilitation/presentation influencing various internal (these may be cross-functional/segment) may also include external parties. May coach or mentor others by providing work direction. May solicit and evaluate internal and external customer feedback to enhance continuous quality improvement. May identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization. May serve as a Subject Matter Expert.

Required Qualifications

Experience managing projects

Ability to communicate effectively with management.
Ability to work collaboratively within work teams.
Excellent verbal and written communication skills.
Strong organization skills.

Preferred Qualifications

Proven track record meeting project dates.
3-5 years related work experience

Education

Bachelor's degree or equivalent experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.