At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are seeking a Senior Business Analyst to support modernization efforts across our Medicare Sales verticals, including Direct-to-Consumer (DTC), B2B, and Telephony. This role will partner closely with the AVP of Application Development and additional leaders inside the Aetna Technology organization to translate business needs into actionable requirements, support agile delivery, and ensure alignment between technical execution and sales strategy. The ideal candidate will bring strong analytical skills, a deep understanding of sales workflows, and experience working in HIPAA-regulated environments. A customer-obsessed mindset, familiarity with agent-assisted digital enrollment, and an understanding of unified sales platforms and AI-driven capabilities will be valuable in this role.

Required Qualifications

• 5+ years of experience as a Business Analyst or Product Owner in a technical or healthcare environment
• Proven ability to gather, document, and prioritize business and technical requirements
• Experience supporting agile teams with backlog grooming, sprint planning, and user story development
• Strong understanding of customer engagement processes and agent-assisted workflows
• Excellent communication and facilitation skills across business and technical stakeholders
• Proficiency with tools such as Jira, Confluence, and Lucidchart

Preferred Qualifications

• Familiarity with cloud-native platforms, microservices, and data integration
• Experience working in HIPAA-compliant or other regulated environments
• Exposure to customer data platforms (CDPs), data lakes, or real-time analytics pipelines
• Background in sales operations, lead management, or telesales systems
• Understanding of AI integration in sales workflows and marketing enablement strategies
• Experience supporting unified sales platforms across multiple channels

Education

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• Certification in Business Analysis (e.g., CBAP, CCBA) or Agile Product Ownership is a plus

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.