At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description:

The Business Analyst at Signify Health will work closely with the team to ensure the timely and effective delivery of projects. The role requires both analytical skills and the ability to manage administrative tasks. The person will liaise between the client operations owner, business analysts, and other stakeholders, ensuring alignment on goals, deadlines, and deliverables.

Key Responsibilities:

• Manage user support requests for troubleshooting issues and tracking the entire process through analysis, development, deployment to meet client expectations

• Identify production issues, work in partnership with analytic leads and effectively communicate plan of action to leadership for solutions

• Responsible for multiple clients within a regional

• Partner with the Business Analyst team in gathering requirements, creating documentation and analyzing business requirements at an individual client based level to deliver on client request

• Coordinate project meetings, prepare agendas, and track progress on project timelines via JIRA.

• Use problem solving skills to pull reports as needed to meet and exceed client SLA levels

• Act as a point of contact between business stakeholders and technical teams.

• Manage project documentation and ensure that it is kept up to date.

• Create and maintain reports, and create presentations used for various level of leadership

• Ensure clear communication of project or ticket goals, timelines, and expectations across all teams.

• Monitor the progress of various business analysis activities and report status updates.

• Identify risks with data integrity and apply the appropriate fixes as needed for client needs

• Create and maintain email and SFTP automation tasks to supply reporting to clients

Required Skills and Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field preferred.

• 1+ years of professional experience in a corporate setting supporting high volume teams

• Strong organizational and communication skills.

• Experience in project coordination or business analysis.

• Familiarity with project management tools (e.g. JIRA, MS Project, or equivalent).

• Ability to handle multiple projects and meet tight deadlines.

• Ability to work with multiple stakeholders across disparate teams

• Analytical skills to assist in interpreting business requirements and translating them into actionable tasks.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Basic understanding of project management life cycle

Preferred Skills and Qualifications:

• 1 - 2 years of experience in project management and/or analytics

• Beginner to intermediate SQL experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.