At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Lead Director, Listening Strategy, will architect and lead CVS Health’s enterprise listening function, ensuring the voice of the colleague is central to transformation, culture, and colleague experience strategies. This role is responsible for designing and evolving listening programs, engaging stakeholders across HR, DEIB, Talent, and business units, managing key vendor partnerships, and leveraging emerging technologies—including strong partnership with the internal DDAT HR Technology team—to advance holistic listening and feedback efforts.

Signature Impact (First 12 Months)

• Launch and operationalize a refreshed enterprise listening strategy, integrating OrgVitality and innovative feedback channels to capture real-time colleague sentiment and experience.
• Build strong partnerships with business leaders, HRBPs, culture teams, and the DDAT HR Technology team to ensure listening insights directly inform and accelerate culture activation and transformation priorities.
• Establish a community of practice and deliver training, resources, and best practices to elevate listening capability and engagement across the organization.
• Identify, evaluate, and implement emerging technologies and vendor solutions in collaboration with DDAT to advance holistic, inclusive, and actionable listening practices.

Key Responsibilities

• Design and implement the enterprise listening strategy, aligning programs with CVS Health’s purpose, values, and transformation agenda.
• Engage stakeholders across HR, DEIB, Talent, DDAT, and business units to ensure listening initiatives are relevant, actionable, and integrated with culture and colleague experience work.
• Oversee deployment and integration of listening platforms (including OrgVitality) and develop new channels to capture diverse colleague feedback, in partnership with DDAT.
• Manage relationships with external vendors and technology partners to ensure solutions meet enterprise needs and drive innovation in listening practices.
• Stay current on emerging listening technologies, methodologies, and tools; recommend and implement enhancements, collaborating closely with DDAT and other partners to advance holistic feedback and insight generation.
• Translate listening insights into actionable recommendations, partnering closely with culture enablement and business leaders to drive measurable impact.
• Lead the creation and delivery of executive-ready reports, dashboards, and presentations that influence strategic decisions and culture initiatives.
• Build and sustain a listening community of practice, providing training and resources to HRBPs, leaders, and stakeholders.
• Continuously evaluate and enhance listening channels for inclusivity, timeliness, and impact.
• Lead and develop a team of listening and engagement professionals, fostering a culture of collaboration and innovation.

Qualifications

• 10+ years of experience in colleague listening, engagement, organizational development, or related fields.
• Demonstrated success designing and leading enterprise listening or engagement programs in large, complex organizations.
• Strong program design, stakeholder engagement, vendor management, and executive communication skills.
• Experience managing and developing high-performing teams.

Preferred Attributes

• Strategic thinker with strong relationship-building, vendor management, and facilitation skills.
• Collaborative leader who inspires trust and drives alignment.
• Passionate about colleague experience and culture activation.
• Comfortable navigating ambiguity and influencing at all levels.

Education

• Bachelor’s degree required; Master’s degree or relevant certification preferred.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.