At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Customer Experience Communications Manager – Enterprise Customer Experience & Insights

Description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a Communications Manager within the Enterprise Customer Experience & Insights team, you will lead the development and execution of strategic communication initiatives that elevate the voice of the customer, promote transparency, and drive engagement across the enterprise. You will craft compelling narratives, manage internal channels, and partner with cross-functional teams to amplify the impact of our customer experience strategy.

Key Responsibilities

Strategic Communications & Storytelling

Develop and execute communication strategies that support enterprise-wide customer experience initiatives.

Translate complex insights and data into clear, compelling stories that resonate with internal audiences.

Partner with senior leaders to craft messaging that aligns with business priorities and promotes a customer-first culture.

Support executive communications and presentations related to customer experience and insights.

Content Development & Channel Management

Own and manage the internal Heartbeat page for the Enterprise Customer Experience & Insights team.

Create and curate engaging content including articles, videos, infographics, and newsletters.

Maintain a consistent drumbeat of communications that highlight progress, celebrate wins, and foster connection.

Ensure content is accessible, inclusive, and aligned with brand and tone guidelines.

Campaigns & Engagement

Design and implement internal awareness campaigns that promote understanding and adoption of customer experience tools and programs.

Develop a content calendar to support ongoing storytelling and engagement efforts.

Monitor engagement metrics and continuously optimize communication strategies based on feedback and performance.

Collaboration & Influence

Work closely with partners in Corporate Communications, Customer Experience, Learning & Development, and Business Unit Operations.

Serve as a communications advisor to internal teams, helping them craft messages that drive clarity and impact.

Foster a culture of storytelling and transparency across the enterprise.

Required Qualifications

5+ years of experience in internal communications, corporate communications, or employee engagement.

Proven success developing and executing enterprise-wide communication strategies.

Exceptional writing, editing, and storytelling skills with a strong attention to detail.

Experience managing internal communication platforms and tools.

Strong project management and stakeholder engagement skills.

Ability to translate data and insights into compelling narratives.

Preferred Qualifications

Proficiency in Adobe Creative Cloud Suite (e.g., InDesign, Premiere Pro) or other design/video tools.

Experience with SharePoint, Poppulo, or similar internal communication platforms.

Familiarity with customer experience or employee engagement strategies.

Background in journalism, marketing, or content strategy is a plus.

Education

Bachelor’s degree in Communications, Journalism, Marketing, or related field required; equivalent related work experience may be considered.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.