At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Key Responsibilities

• Collaborate with product managers, developers, and stakeholders to gather and document business requirements.
• Analyze regulatory mandates (e.g., CMS, HIPAA) and translate them into actionable system requirements.
• Lead customer journey mapping and identify opportunities for digital experience enhancements.
• Develop and maintain high-level feature stories, epics, and detailed user stories in agile tools (e.g., JIRA, Rally).
• Facilitate refinement and grooming sessions to ensure alignment across cross-functional teams.
• Use AI tools to accelerate documentation, analysis, and decision-making processes.
• Create process flows, data mappings, and compliance documentation to support solution design.
• Monitor project progress and support iterative delivery through agile ceremonies.
• Contribute to risk identification and mitigation strategies during solution development.
• Support integration of APIs (e.g., FHIR, REST) and digital communication platforms.

Required Skills & Qualifications

• 5–10 years of experience as a Business Analyst in healthcare, insurance, or enterprise technology.
• Strong understanding of compliance frameworks and digital transformation strategies.
• Experience with agile methodologies and tools (e.g., JIRA, Rally, MIRO).
• Proficiency in using AI tools for documentation, analysis, and collaboration.
• Excellent communication and stakeholder engagement skills.
• Ability to translate complex business needs into clear technical requirements.
• Familiarity with customer journey mapping and UX optimization.
• Experience with API integration and data flow modeling.

Preferred Qualifications

• Experience with FHIR-based APIs and CMS interoperability mandates.
• Exposure to Generative AI applications in business workflows.
• Knowledge of tools like Power BI, Confluence, and Visio.
• Agile certification (e.g., PMI-ACP, SAFe, Scrum Master).
• Bachelor’s degree in Business, Information Systems, or related field.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.