At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are seeking a detail-oriented and Cyber Incident Response Technical Writer to join our team. In this role, you will be responsible for documenting real-time incident response activities by participating in technical discussions and bridge calls. You will collaborate with both technical and non-technical stakeholders to accurately capture key actions, decisions, and timelines during cybersecurity incidents. Preparation of investigation summaries and executive-level reports is also a key responsibility for this role.

Additionally, you will assist with editing and maintaining clear and concise documentation that supports our cybersecurity initiatives, including policies, and standard operating procedures. You will work closely with cybersecurity analysts and engineers, and cyber security leaders to translate complex technical concepts into user-friendly content that enables our teams.

Key Responsibilities:

• Document cyber incident response team activities during incident bridges and discussions in near real-time.
• Produce investigative reports and summaries suitable for executive level consumption.
• Develop and maintain cybersecurity documentation, including:
• Security policies and procedures
• Incident response reports and briefings
• Technical manuals leveraged by the cyber defense teams.
• Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy and clarity of content.
• Maintain version control and documentation repositories.
• Edit and proofread content for grammar, clarity, and consistency.
• Perform quality and case review.
• Attend critical incidents which could lead to afterhours duties.

Required Qualifications:

• 5+ years of experience in cybersecurity, infrastructure technologies, incident response, technical writing, or other related disciplines.

• 3+ years of experience in technical writing within a technology context.
• 1+ year of experience focused on cybersecurity or related technologies

Preferred Qualifications:

• Strong understanding of cybersecurity principles, frameworks, and terminology.
• Excellent written and verbal communication skills.
• Proficiency with documentation tools (e.g., Microsoft Office, Visio, Markdown, etc.).
• Ability to work independently and manage multiple projects simultaneously with minimal supervision.
• IT and Cyber Security Certifications such as CompTIA A+, Network+ CE Security+ CE, CISSP, CISM, Certified Technical Writer (CTW), SANS/GIAC credentials

Education

• Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.