At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Candidates must live in Chicago or Surrounding Suburbs (Oak Park, Maywood, Berwyn, Cicero, Forest Park, Elmwood Park). Applicable zip codes are 60651, 60647, 60644 60641, 60639, 60634, 60624, 60622, 60620, 60612, 60623, 60608, 60607, 60707, 60104, 60163, 60162, 60153, 60305, 60302, 60301, 60304, 60130.

Join a team committed to putting people first, championing safety and quality, and working collaboratively to improve health outcomes. As an Analyst, Case Manager at CVS Health, you will coordinate care, assess member needs, and ensure timely, high-quality service delivery while upholding our core values of integrity, inclusion, and innovation. The Analyst, Case Manager plays a vital role in supporting members’ health and well-being by coordinating care, assessing needs, and ensuring timely, high-quality service delivery. This position is responsible for managing a caseload, analyzing data to inform care planning, and collaborating with healthcare providers, members, and internal teams. The ideal candidate demonstrates strong analytical skills, attention to detail, and a commitment to improving outcomes for diverse populations.

Key Responsibilities:

• Conduct comprehensive assessments to develop individualized care plans rooted in empathy and respect for diversity
• Manage assigned caseloads, ensuring compliance with organizational and regulatory standards
• Analyze data to identify care gaps, recommend interventions, and track outcomes
• Maintain accurate, timely documentation in all required systems
• Collaborate across teams to create simplicity and deliver the best possible care
• Engage members and families with professionalism, integrity, and cultural sensitivity

Required Qualifications

• Must live in Chicago or surrounding suburbs (Applicable Zip Codes: 60651, 60647, 60644 60641, 60639, 60634, 60624, 60622, 60620, 60612, 60623, 60608, 60607, 60707, 60104, 60163, 60162, 60153, 60305, 60302, 60301, 60304, 60130)
• Must possess reliable transportation and be willing and able to travel up to 50-75% of the time to meet with members face to face. Mileage is reimbursed per our company expense reimbursement policy
• 2+ years experience in behavioral health, social services or appropriate related field equivalent to program focus required.

Preferred Qualifications:

• Two years experience in behavioral health, social services or appropriate related field equivalent to program focus required.
• Certification in Case Management (CCM, ACM, or equivalent) strongly preferred
• Experience in case management, healthcare analytics, or care coordination
• Strong analytical, communication, and organizational skills
• Proficiency with data systems and electronic documentation platforms
• Demonstrated commitment to diversity, equity, and inclusion
• Managed Care experience preferred
• Microsoft Office experience preferred

Education

• Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.