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As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Senior Manager, Strategic Operations for the CDTO organization is a critical, high-impact role responsible for driving strategic planning, operational excellence, and organizational effectiveness across Pharmacy Services Digital & Technology (PS DDAT) unit and the Strategy Office of the CDTO. As an integral part of the Strategy office, this leader will serve as a trusted advisor, integrator, and force multiplier— ensuring that the CDTO’s vision is translated into actionable plans and measurable outcomes at scale.

This highly organized and results-oriented leader will take charge of operational excellence, ensure cross-function strategic alignment, and improve team effectiveness within the PS DDAT organization. This role will spearhead strategic initiatives, facilitate leadership meetings, and manage key communications across leaders and PS DDAT towers. They will collaborate with PS DDAT tower leads to create and execute cross-functional strategies that align with organizational objectives. To excel in this role, the ideal candidate must have strong technical and business acumen, exceptional relationship-building skills, outstanding organizational and communication abilities, and understand how to harmonize competing interests.

Core Responsibilities

Strategy and Planning

• As a key member of the Strategy Office, execute and advance the PS DDAT org's strategic vision, ensuring alignment across all PS DDAT towers and functions
• Translate strategies into actionable plans, initiatives, and metrics, and communicate that vision to the company and externally as needed
• Drive operational efficiency by identifying areas for improvement, implementing leading practices, and optimizing processes to enhance workforce efficiency and effectiveness
• Coordinate with strategy office on cross-functional, high-impact change initiatives, from ideation through execution for driving engagement and measurement
• Support strategy office of the CDTO in preparing for leadership staff meetings, executive discussion, colleague events and external presentations, ensuring all materials reflect PS DDAT brand and reputation
• Facilitate management governance, tracking status, resolving issues, and escalating concerns, as necessary

Operational Excellence

• Oversee daily management operations of the CDTO office, ensuring the executive team’s focus remains on high-priority initiatives and that operational bottlenecks are proactively addressed
• Provide direct support to the strategy office of the CDTO, prepare for and running of key team and cross-functional meetings such as leadership meetings, monthly business reviews, board meetings, and occasional off-sites/on-sites
• Facilitate effective cadence meetings, including agenda setting, content development, and follow-up on action items
• Implement tools and processes to drive adoption of technology strategies and improve organizational efficiency. Establish scalable processes, systems, and workflows to improve operational efficiency within the organization
• Maintain a rolling quarterly plan for the CDTO organization, tracking progress, risks, dependencies and escalating concerns, as necessary. Monitor and report on the progress of strategic initiatives, holding teams accountable for results

Cross-Functional Collaboration

• Serve as a liaison between the CDTO office and the leadership team, fostering effective communication and alignment of goals and initiatives
• Work closely with the entire leadership team to ensure alignment and drive key initiatives and to advance PS DDAT goals
• Serve as a central point of coordination between the CDTO office and other DDAT, business units, fostering collaboration and transparency

Organizational Development & Culture

• Build connections across the enterprise, identifying and nurturing relationships that drive innovation, alignment, and cultural cohesion
• Support hiring, onboarding, and talent development initiatives within the technology organization
• Champion diversity, equity, and inclusion, and help shape a high-performing culture
• Ability to translate high-level strategic goals into actionable roadmaps and initiatives, ensuring alignment across teams
• Serve as a liaison for cross-functional teams to enhance collaboration and operational excellence
• Design and implement initiatives to enhance employee engagement, retention, and professional development
• Support communication strategies to articulate priorities, progress, and impact to both internal and external stakeholders.

Required Qualifications

• Experience working with senior leadership and facilitating communication across diverse teams
• Proficiency in analyzing metrics and using data to inform strategies and processes
• Ability to see the big picture and align team goals with organizational priorities. Experience in developing and executing long-term strategies
• Expertise in streamlining workflows, optimizing processes, and managing resources effectively. Knowledgeable in product mindset, of Agile or Lean methodologies
• Exceptional written and verbal communication skills to represent the leadership vision clearly. Ability to act as a liaison between teams and senior leadership.
• Exceptional presentation skills and ability to summarize and articulate thoughts and ideas to senior leaders
• Demonstrated ability to work cross-functionally and build trusted relationships across product, engineering, and executive teams
• Strong interpersonal skills to lead without direct authority. Ability to mentor and coach team members to align with the leader’s goals
• Analytical mindset to tackle challenges and develop creative solutions. Flexibility to handle shifting priorities in a fast-paced environment
• Familiarity with software engineering processes, tools, and frameworks. Understanding of AI concepts, cloud, DevOps, or software architecture concepts
• 7+ years of experience in management consulting, business operations, corporate strategy, technology management, or related fields

Preferred Qualifications

• Act as a strategic advisor to the VP and key leaders, whenever situation demands
• Produce clear and compelling executive messaging on complex topics under tight deadlines
• Collaborate with vendors and in-house talent to support the tech execution strategy
• Adapt recommendations based on an evolving environment and share insights from the broader company
• Develop key performance metrics to measure effectiveness
• Maintains high degree of confidentiality and discretion
• Self-starter with a proactive mindset
• Ability to handle ambiguity and navigate complex organizational dynamics
• Experience in healthcare, PBM, insurance, or financial services.
• Demonstrated experience in managing cross-functional teams, driving operational excellence, or leading strategic initiatives
• Experience in driving the operating models for large, cross-functional organizations

Travel: As needed up to 15-25%

Education

• MBA or master’s degree in engineering, technology management, or related field.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.