At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Director of Program Strategy is responsible for defining and executing strategic initiatives that drive growth, innovation, and operational excellence across Commercial Care Management, Utilization Management, and Specialty programs. This role partners with cross-functional teams to develop scalable solutions, enhance member engagement, and ensure compliance with accreditation standards and policies while supporting business development and revenue growth.

Key Responsibilities:

- Develop and implement multi-year program strategies aligned with organizational goals
- Identify emerging trends and market opportunities to inform program evolution
- Oversee design and enhancement of care management and utilization management programs
- Collaborate with Sales teams to create compelling value propositions and support RFP responses
- Champion adoption of digital tools, predictive analytics, and automation
- Monitor KPIs and program performance metrics; provide actionable insights
- Build strong relationships with internal teams and external clients

Key Competencies:

- Strategic Thinking
- Business Development Acumen
- Data-Driven Decision Making
- Innovation and Change Leadership
- Collaboration and Influence

Required Qualifications

- 10+ years of experience in healthcare strategy, program management, or product development

- Strong knowledge of care management, utilization management, and care management program structure

- Proven ability to lead cross-functional teams and drive strategic initiatives
- Excellent communication, analytical, and leadership skills

Preferred Qualifications:

- Experience with telephonic and virtual care models
- Familiarity with NCQA standards
- Proficiency in data analytics and digital health technologies

- Clinical license preferred but is not required

Education:

- Bachelor’s degree in healthcare administration, Business, or related field (Master’s preferred)

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.