At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We have an exciting opportunity at CVS Health! If you are passionate about making a difference in the work you do and solving complex problems, while contributing to helping patients on their path to better health, consider growing your career as a Senior Analyst within the Pharmacy Growth and Omnichannel organization supporting the Pharmacy Health Services Product Operations Team.

The Product Operations Senior Analyst will be a key contributor to a high-performing team focused on designing, developing, optimizing, and implementing operational strategies to achieve our mission of helping patients on their path to better health through improved outcomes.

A great opportunity to use your business operations skills to deliver operational success. Use your communication skills effectively across the business enterprise, identify win-win solutions to complex problems, and exceed client expectations for positive outcomes.

The Product Operations Senior Analyst will be a key contributor to a high-performing team focused on designing, developing, optimizing, and implementing operational strategies to achieve our mission of helping patients on their path to better health through improved outcomes.

A great opportunity to use your business operations skills to deliver operational success. Use your communication skills effectively across the business enterprise, identify win-win solutions to complex problems, and exceed client expectations for positive outcomes.

As Product Operations Senior Analyst, your role will be:

• Ownership of key business operational processes for one or more patient messaging and engagement programs
• Identifying, optimizing, and implementing business processes for innovative customer care messaging programs
• Monitoring program performance, proactively detecting performance issues before they become problematic, and identifying corrective actions and performance improvement opportunities
• Building collaborative relationships with internal business partners and external B2B clients
• Contributing to quantitative and qualitative analyses

Essential responsibilities include:

• Delivering successful operational results according by meeting schedule and quality goals
• Delivering quantitative and qualitative analyses that will yield critical answers to the questions that help increase program efficacy

Required Qualifications

• 2 or more years of business process operational experience for healthcare service programs that engage patients and drive positive healthcare outcomes
• 2 or more years of contributing to development of business processes across an enterprise organization
• 2 or more years of working in a matrix team organization with a positive team-oriented mindset and a willingness to work on multiple workstreams
• Expertise with MS Office Suite

Preferred Qualifications

• Bachelor’s degree in business management, Business Operations, Program Management, or similar
• Experience in new product development and project management processes to bring new capabilities from definition through development, testing, and launch
• Analytical experience, designing and executing complex analyses using Excel, SQL, and Tableau

Education
Bachelor's degree or equivalent experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.