At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Project Manager – Engagement Specialist will lead the newly established Welcome Team, serving as the primary point of contact for new members. This role is critical in creating a positive first impression and ensuring colleagues have the tools and resources needed to deliver exceptional service. The Engagement Specialist will drive initiatives that enhance both member and colleague engagement, leveraging innovative programs and emerging technologies, including AI.

Key Responsibilities

• Welcome Team Leadership:
  • Oversee the Welcome Team to ensure smooth onboarding for new members.
  • Act as the first point of contact for new members, providing guidance and support.
• Engagement Programs:
  • Develop and execute engagement strategies for members and colleagues.
  • Manage the “Making Moments” program, including sending personalized cards and communications to members.
  • Monitor community engagement activities and report on impact and outcomes.
• Reporting & Analytics:
  • Track engagement metrics and provide regular reports on member experience and program effectiveness.
  • Analyze data to identify trends and opportunities for improvement.
• Innovation & AI Integration:
  • Support new AI-driven initiatives and ensure successful implementation across engagement processes.
  • Collaborate with technology teams to optimize engagement through automation and personalization.

Qualifications

• Proven experience in project management and team leadership.
• Strong communication and interpersonal skills with a focus on creating positive experiences.
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
• Familiarity with engagement strategies, reporting tools, and emerging technologies (AI experience preferred).

Why Join Us?

Be part of a growing organization that is transforming member engagement through innovation and integrated services. Your work will directly impact customer satisfaction, colleague engagement, and overall organizational success.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.