We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: The Senior Account Manager will be a resource for our PEO customers, responsible for developing and executing a strategic business plan to include revenue growth, member retention, achievement of financial objectives for existing Professional Employer Organization (PEO) customers. This is a dynamic role as it encompasses the end to end sales and service support for a defined book of business.

Required Qualifications:

• Meets assigned sales and retention objectives and seeks opportunities for profitable growth
• Acts as a strategic partner to customers to optimize the positioning of Aetna's products and services to attain profitability and membership objectives.
• Retains and cultivates a profitable book of business by coordinating the renewal process.
• Works collaboratively within Aetna and across business functions to ensure that customer needs are understood and key issues are addressed.
• Recommends solutions based on data.
• Leads the operational end to end support for a defined book of PEO customers.
• Collaborates with account team members and functional support areas on complex product or service issues to ensure clients’ needs are met.
• Follows through on outstanding issues to the point of resolution.
• Demonstrates proactive ability to diagnose and fix root cause of service problems.
• Must obtain a health license within 90 days in the state you reside.

* Preferred Qualifications:

• Understands medical/dental/vision products
• Understands Fully Insured funding arrangement
• Experience in building customer relationships and internal relationships
• Strong Organization and Communication Skills
• Experience using financial data to evaluate strategic solutions
• Understands Aetna's customer operation processes including: Eligibility, Billing, Plan Set Up, Drafting

5+ years industry experience in a customer facing role

PEO knowledge is helpful (but not required)

Education
Bachelor's degree or equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.